We currently have an opportunity for a Project Support Coordinator to join our site service team and provide support to various mine sites in the NSW and QLD regions. In this role you will assist with the delivery of Site Service maintenance, for all FLS equipment and upgrade services, ensuring our projects are completed in line with contracted delivery times, meet quality requirements. This is a Mackay based role, which may require visits to site from time to time.
Job responsibilities
- Manage all Client Relationship issues that arise by maintaining a ‘customer centric’ focus – provide solutions to customer needs including:
- Liaise with customers and advise of planned dates for work, prioritising workloads.
- Ensuring site compliance of our personnel to meet the site demand.
- Manage bookings of breakdowns, installations, and service visits with external stakeholders.
- liaise with the customers by telephone and email to assist them with enquiries, quotations, and potential orders.
- Handle service bookings and customer queries over the phone.
- Schedule regular client visits to maintain develop and maintain a close relationship to understand customer issues in relation to equipment downtime.
- Review and update existing procedures; initiate/develop new procedures; train, evaluate team members in the procedures.
- Monitor the site and activities of the Service teams to ensure productive outcomes and ensuring optimum utilisation.
- Primary contact for selection of new/replacement Service Technicians - actively engaged in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance. Create a high level of team spirit and engagement by creating an open and trusting environment where teamwork and co-operation is valued and encouraged.
- Continuously include coaching as part of your leadership style and to ensure the ongoing technical and professional development of direct reports.
- Effective coaching and feedback to ensure direct reports are clear on performance objectives and professional behaviors expected. React in a timely manner on individual performance challenges and do not let performance challenges escalate.
- Manage performance and profitability of branch site service by managing cost control, maximising margins, and engaging with Site Project managers and Project Coordinators.
- Manage the Invoice Query database and see all queries through to a conclusion within the given time frame.
- Actively participates in/recommends selection of Supervisors.
- Plan development of identified customer opportunities.
- Any other duties as directed by the Field Service Manager.
What you bring
- Demonstrated previous experience in similar role.
- 3 + years previous experience in a similar role within the mining sector and using an ERP system.
- Current Manual Car Drivers License.
- Team player, able to interface positively with all team members.
- Excellent oral, written, and interpersonal communication skills to work with customers, contractors and other personnel on a daily basis.
- Intermediate Level of MS Word, Outlook, and Excel.
- Demonstrated ability to deliver in a fast paced, changing environment while maintaining high attention to detail.
- Strong customer service skills
- Ability to analyse and problem solve as required.
- Good organisation, multitasking and time management skills that delivers effective planning.
- Ability to plan work effectively and efficiently with a minimum of supervision and set priorities for own personal goals.
What we offer
- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Since 1882, FLSmidth has operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximize your after-tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials
Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.
Candidates will be contacted by email.
No recruiters and unsolicited agency referrals, please.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
