Promotional Products Expert

Accountabilities:

• Build and manage a strong pipeline of new and expansion opportunities, proactively identifying potential deals across new and existing customer accounts and taking ownership of commercial outcomes.
• Serve as a trusted strategic advisor, leading consultative conversations that uncover customer needs, develop tailored merchandise strategies, and convert opportunities into long-term relationships.
• Develop and present promotional product and program recommendations aligned with customer brand objectives, while identifying opportunities for upselling, cross-selling, repeat business, and broader account expansion.
• Own customer relationships from initial discovery through final delivery, coordinating closely with Operations and cross-functional teams to ensure complex orders are executed successfully and customers receive a high-quality experience.
• Leverage deep promotional products expertise and supplier relationships to source high-quality, cost-effective products, negotiate pricing and terms, and maintain strong vendor partnerships.
• Stay current on promotional product trends, decoration methods, emerging categories, materials, and supplier capabilities through industry events, webinars, trade shows, and ongoing market research.
• Collaborate with Sales, Operations, Customer Experience, and Product teams while mentoring colleagues, sharing industry knowledge, and contributing to process improvements that make workflows more efficient and scalable.
• Develop expert-level knowledge of the platform and its capabilities to help customers make informed product decisions and build confidence in long-term programs.

Requirements:

• 5+ years of professional experience in the promotional products industry, preferably on the distributor side, with strong knowledge of the supplier and distributor ecosystem.
• Proven experience in consultative sales, pipeline management, account development, and identifying opportunities to drive revenue and expand customer relationships.
• Strong consultative selling and negotiation skills, with the ability to understand customer goals and translate them into strategic product and program recommendations.
• Established vendor relationships and practical knowledge of sourcing promotional products, printing, decoration methods, pricing, and supplier capabilities.
• Highly organized and process-oriented, with the ability to manage multiple projects, sales pipelines, customer relationships, and deadlines simultaneously.
• Solutions-oriented approach with strong problem-solving skills and the ability to navigate complex customer and operational challenges.
• Excellent written and verbal communication skills, strong attention to detail, and the ability to listen carefully before providing strategic guidance.
• Collaborative and approachable, with the ability to build trust and productive relationships with customers, suppliers, and internal teams.
• Comfortable working in a dynamic, fast-paced environment and motivated by the opportunity to contribute meaningfully to a growing organization.
• Excellent professional English communication skills, both written and verbal; additional languages are a plus.

Benefits:

• Remote-first work environment with flexibility to work from Brazil.
• Opportunity to make a meaningful impact within a growing, ambitious organization.
• Collaborative culture focused on recognizing individual strengths and leveraging them for collective success.
• Career mobility and opportunities to work across different areas of the organization.
• Regular virtual company events and opportunities to build genuine connections with colleagues.
• Company perks and benefits, including generous paid time off.
• Opportunity to leverage and expand your promotional products expertise while working across sales, sourcing, operations, customer experience, and product initiatives.
• Compensation determined based on factors including skills, qualifications, experience, and location.