ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.
JOB DESCRIPTION
Key Role Responsibilities
- Takes responsibility for all sales and letting activities, greeting and qualifying prospects.
- Conducts property tours, shows apartments and handles the complete process of applications, credit screening and criminal background checks.
- Prepares the lease and move-in package and ensures a smooth resident move-in and lease signing.
- Takes responsibility for all viewing activities ensuring the Property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
- Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meets with and contacts renewing residents in advance of move-out dates, and ensures that lease renewal documents are signed and implemented on time.
- Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Completes all documentation, records and maintains file notes and residents’ records.
- Uses the property management software application (e.g. Yardi) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
- Constantly executes and organizes new initiatives with regards to community building, events and other activities.
Customer Focus
- Places the customer at the heart of decision-making; constantly ensuring our team members and practices are aligned to the needs of the customer.
Operational Focus
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
- Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes:
Others
- In addition to the tasks listed here, the holder of the position is obliged to carry out individual tasks on the instructions of the superior which are essentially related to the activity or result from the operational necessity.
Role Scope
- Property: District Living Vienna
- Capacity: 832 Apartments
- Resident Amenities: CO-Working, F&B areas, Study Room, Game Room, Gym, Courtyard, Multifunctional rooms.
Key Relationships
- Onsite team members.
- Potential and current residents
- Maintenance contractors
- Greystar’s Marketing & Sales team
- Regional Operations Manager
- Operations Director Germany & Austria
Knowledge & Qualifications
- Good level of general education
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operation systems. Training will however, be provided.
- Excellent communication skills (German and English, verbal and written).
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a Sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
- The ability to create atmosphere, influence people positively and work under pressure.
- Evidence of organisation skills in combination with customer service
- Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
- A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
- Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
- Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
- Numerical skills necessary to complete the above activities
Desirable
- Educated to Bachelor level or equivalent experience (Hotel School/Facility Management)
- Knowledge of Landlord/Tenant Legislation
Behaviours & Values
- Integrity - We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble and respectful in all of our words and actions.
- Equality - We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
- Professionalism - We proudly present a positive, dignified, and business-like image at all times through our appearance, behaviour, and interactions with others.
- Accountability - We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
- Service - We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
- Teamwork - We work together to accomplish goals, solve problems, and enrich our work environment.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
