Start building a career with purpose.
At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.
Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.
About the Role
Ensure the successful implementation, enhancement, and ongoing maintenance of insurance products, propositions, and business initiatives across multiple distribution channels.
Work closely with cross-functional teams to ensure business requirements are effectively translated into system solutions, tested thoroughly, deployed successfully, and supported throughout the proposition lifecycle while contributing to operational efficiency.
Proposition & Product Implementation Support (60%)
- Ensure the success of the implementation of new products, product enhancements, and proposition initiatives across multiple business systems.
- Participate in project implementation activities, including requirement clarification, implementation planning, status tracking, issue follow-up, and stakeholder communication.
- Collaborate with IT, Operations, Compliance, Legal, Risk, Finance, Actuarial, Distribution, and other stakeholders to facilitate implementation activities and resolve business or operational issues.
- Partner with Proposition Development teams to support the translation of business requirements into system implementation requirements, product configurations, validation rules, and sales illustration specifications.
- Initiate business scenarios, prepare implementation documentation, design user guides, and operational materials.
- Deliver and coordinate User Acceptance Testing (UAT), including test planning, test case preparation, defect tracking, business validation, and production readiness sign-off across impacted systems and platforms.
- Ensure implementation activities comply with applicable regulatory requirements, internal policies, and operational risk standards.
Proposition Enhancement & Day 2 Support (20%)
- Manage the implementation of post-launch enhancements, regulatory changes, product updates, and ongoing proposition improvements.
- Coordinate development, testing, deployment, and business readiness activities with relevant stakeholders.
- Support annual product maintenance activities, including system parameter updates, valuation setup, and operational configuration changes.
- Assist in implementing proposition lifecycle activities, including product enhancement, product revamp, feature updates, and proposition withdrawal.
- Support preparing the cutoff and valuation calendar for ILPs to set up in the system every year.
- Support production incident investigation, impact assessment, issue resolution tracking, and stakeholder communication to minimize operational disruption and customer impact.
- Maintain complete implementation records, testing evidence, approval documents, and project documentation in accordance with governance requirements.
Support ECM and Sales Distribution Initiatives (20%)
- Support the implementation of ECM campaigns, sales initiatives, customer programs.
- Support operational risk assessments related to proposition and product changes.
- Assist in assessing business requirements, system impacts, operational readiness, and implementation dependencies.
- Coordinate system configuration, testing, deployment, and launch activities to support successful execution of business initiatives.
Job Requirements
QUALIFICATIONS / EXPERIENCE
Bachelor’s degree in business administration, Finance, Insurance, Economics, Information Systems, or related disciplines.
Experience
- Minimum 3 years of experience in Product Development, Product Implementation, Business Analysis, Insurance Operations, Project Management, or related areas.
- Experience in Life Insurance is strongly preferred.
- Experience managing system implementation, projects, product launches, or business initiatives.
- Experience working with cross-functional stakeholders in a matrix environment.
KNOWLEDGE & TECHNICAL SKILLS
Technical Competencies
- Life Insurance Products and Operations
- Product Development Lifecycle
- Product Implementation and Launch Management
- Business Requirement Analysis
- User Acceptance Testing (UAT)
- Project Coordination and Delivery
- Sales Illustration Management
- Digital Platform and Customer Journey Management
- Regulatory and Compliance Awareness
Core Competencies
- Customer Focus
- Continuous Improvement
- Innovation
- Analytical Thinking
- Problem Solving
- Stakeholder Management
- Communication and Presentation
- Planning and Execution
- Collaboration
- Results Orientation
Language
- Fluent in English and Vietnamese (spoken and written).
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
