Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are seeking a talented Mid-level Protective Security Officer for our Charlotte, NC facility to provide armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under limited supervision, uses established procedures to perform moderately complex duties and problem resolution. Performs all duties in alignment with USAA’s Security Officer Standards.
We offer a work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: Charlotte, NC. Relocation assistance is not available for this position.
What you'll do:
- Identifies and handles existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities. Applies proficient knowledge of policies, processes, and procedure; serves as a resource to less experienced team members on escalated issues of a routine nature.
- Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies; provides information and direction to employees, visitors and contractors.
- Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.
- Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities.
- Enforces parking and traffic controls and composes incident reports.
- Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.
- Interfaces with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.
- Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.
- Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.
- Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.
- Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.
- Performs all other duties as assigned.
What you have:
- High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
- 2 or more years of physical security, law enforcement, or military experience.
- Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint.
- Possess valid state driver's license.
- Job Offer contingent on passing the MMPI evaluation.
- Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state, i.e., NC Private Protective Services Armed Guard License.
What sets you apart:
- Ability to work 8- or 10-hour shifts: nights, weekends and holidays. Occasional overtime may be required.
- 2 or more years of physical security experience in a corporate environment
- Strong interpersonal skills and displays a team player attitude
- Prior experience using security related systems. Report management system, two-way radios, visitor management systems.
- Previous experience in responding to emergency incidents, dealing with potential use of force incidents and experienced in successful de-escalation of critical incidents and individuals.
- Ability to rapidly respond to a critical incident while maintaining situational awareness while apply critical thinking and learned best practices and policies.
- Prior LE or security, EMT or medic related experience, familiar with report managements systems, incident/spot reports, two-way radio communications and regulatory control systems and policies.
- Possess a strong firearm safety track record, proficiency, and familiarity. Ability to always maintain individual firearm safety awareness and accountability.
- Possesses current Private Protective Services Armed Guard License.
- US military experience through military service or a military spouse/domestic partner [optional]
Compensation range: The salary range for this position is: $52,960.00 - $89,370.00.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
