Provider Development Specialist

Accountabilities:

• Follow up with provider offices within 24 hours of educational events, introductions, or other field sales activities to introduce yourself as a dedicated growth resource and address high-level questions.
• Guide providers and office staff through the first-order process, helping remove barriers and build confidence in available services and solutions.
• Follow up after the first completed order to understand the provider experience and encourage continued ordering activity.
• Conduct regular outreach to active ordering providers to strengthen relationships, understand utilization trends, identify growth opportunities, and increase ordering frequency.
• Identify additional providers, locations, or accounts that could benefit from the organization’s services and develop opportunities for broader adoption.
• Reconnect with inactive or lost ordering providers to understand disengagement, identify service gaps or ordering barriers, gather market and competitive insights, and develop reactivation strategies.
• Partner closely with Territory Managers by sharing provider feedback and market intelligence, identifying education and support opportunities, and developing account-specific growth strategies.
• Help ensure a smooth transition from initial field engagement to ongoing provider utilization and long-term account growth.
• Maintain consistent, proactive communication across multiple accounts while balancing competing priorities and follow-up activities.

Requirements:

• High school diploma or equivalent.
• 2–4 years of experience in customer experience or sales support, preferably within home medical equipment, respiratory care, sleep diagnostics, or a related healthcare environment.
• Proven ability to build productive relationships with healthcare professionals and office staff.
• Strong organizational skills, with the ability to manage multiple accounts, follow-ups, and priorities effectively.
• Excellent verbal and written communication skills combined with a professional, customer-focused approach.
• Comfortable working across multiple systems and platforms with speed, accuracy, and attention to detail.
• Demonstrated resourcefulness, accountability, initiative, and follow-through when addressing challenges.
• Familiarity with DME operations, healthcare workflows, or similar environments is preferred but not required.
• Customer-first mindset with the ability to anticipate provider needs and identify practical solutions.
• Strong relationship-building skills and the ability to develop trust with providers and internal partners.
• Growth-oriented approach, with an interest in expanding adoption, utilization, and measurable account results.
• Adaptability when navigating evolving systems, priorities, and workflows, combined with a collaborative approach to sharing insights across teams.

Benefits:

• Estimated on-target earnings of $75,000–$78,000 USD annually, including base salary and target incentive compensation.
• Sales Incentive Plan with a target incentive opportunity of 20% of base salary.
• Compensation determined based on factors including geographic location, relevant qualifications, experience, and skills.
• Comprehensive medical, vision, dental, and life insurance.
• Accidental Death & Dismemberment (AD&D) coverage.
• Short-term and long-term disability insurance.
• Sleep care management benefits.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) plan and Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Flexible work arrangements.
• 15 days of paid time off accrued during the first year.
• 11 paid holidays plus 3 floating holidays.
• Up to 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave when welcoming new family members.
• Benefits eligibility for employees scheduled to work 30 or more hours per week.