PS Support Services Global Category manager
Description -
This position is LATAM Category Manager in the HP Solutions Global Category organization.
This role is responsible for enabling the new Support Services and developing the business to achieve the objectives of the HPS business and support our customers and partners. This role also contributes to the development of creative initiatives to accelerate business growth and analyze the business performance to identify areas of improvement. The role represents support services to not only in internal forums with the GBU and cross functional teams but also to the markets and external customers/clients.
Responsibilities
- Participates in development and securing approval for comprehensive GTM plans and budgets for Support Services offerings on a global scale.
- Coordinates with cross-functional, cross-organizational teams and agencies in the development and execution of the introduction plans.
- Contributes to defining program metrics, goals, and benchmarks, and establishes mechanisms to track and report progress against them.
- Develops closed-loop post-analysis for business programs and identifies and executes indicated actions.
- Contributes to development and definition of customer segmentation strategies, tailoring Support Services experiences to different customer segments.
- Performs global marketing operations activities, as needed, like collateral fulfillment, etc.
- Assists sales teams in the development of sales training materials to enhance their product knowledge and selling effectiveness.
- Participates in customer/reseller account calls to strengthen relationships and drive sales.
- Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
Education and Experience Required
- Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in product marketing, product design, or a related field.
Knowledge & Skills
- Product and portfolio management expertise, including product strategy, product marketing, and new product development
- Go-to-market strategy development and execution in complex B2B environments
- Strong business and financial acumen, including business strategy, business development, and performance management
- Data-driven mindset with experience in analytics, data analysis, KPIs, and business performance measurement
- Marketing expertise, including digital marketing, market research, and integrated marketing strategies
- Program and project management experience, leveraging Agile methodologies
- Ability to articulate strong value propositions and provide thought leadership across cross-functional stakeholders
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factor
Job -
Marketing
Schedule -
Full time
Shift -
No shift premium (Costa Rica)
Travel -
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
