Job Description
The Food Service Supervisor is responsible for overseeing the daily operation of the Nutrition and Food Services Department to ensure residents receive safe, nutritious, and high-quality meals in accordance with physician orders, dietitian recommendations, Ministry standards, and home policies. The supervisor provides leadership, training, and support to dietary staff while maintaining compliance with food safety, sanitation, and infection prevention practices. The supervisor reports to the Nutrition Manager.
Key Responsibilities
Operations
- Supervise and coordinate the daily activities of dietary staff.
- Ensure meals and nourishments are prepared, portioned, and served according to approved menus and therapeutic diets.
- Monitor meal service to ensure quality, temperature control, presentation, and resident satisfaction.
- Ensure food service operations comply with Ministry of Long-Term Care requirements and Public Health regulations.
- Assist with departmental audits, inspections, and continuous quality improvement initiatives.
Staff Supervision
- Schedule, assign, and monitor staff duties.
- Provide orientation, training, coaching, and performance feedback to dietary employees.
- Ensure staff follow safe food handling, sanitation, infection control, and workplace safety procedures.
- Participate in recruitment, discipline, and performance management processes as required.
- Arrange staffing replacements and manage daily staffing challenges.
Resident Care and Nutrition
- Support the Registered Dietitian in meeting residents' nutritional needs.
- Ensure therapeutic diets, texture-modified diets, and special nutritional requirements are followed accurately.
- Monitor resident meal acceptance and report concerns to the interdisciplinary team.
- Promote resident-centered dining and hospitality practices.
- Respond promptly to resident and family concerns regarding food services.
Food Safety and Quality Assurance
- Ensure compliance with HACCP principles, food premises regulations, and home policies.
- Monitor food temperatures, storage, sanitation, and cleaning practices.
- Conduct audits and inspections of food production and service areas.
- Investigate and document food safety incidents, resident complaints, and corrective actions.
- Maintain accurate records related to meal service, temperatures, sanitation, and inventory.
Inventory and Financial Management
- Monitor inventory levels and order food and supplies as required.
- Minimize food waste and control departmental costs.
- Assist with budgeting and purchasing activities.
- Maintain records of stock usage and inventory counts.
Qualifications
Education
- Diploma Food Service and Nutrition Management
- Membership in the Canadian Society of Nutrition Management (CSNM)
Experience
- Minimum 1 to 2 years of supervisory experience in food services, preferably in long-term care, retirement living, or healthcare.
- Experience managing staff in a unionized environment is an asset.
- Knowledge of therapeutic diets and senior nutrition.
Knowledge and Skills
- Strong leadership, communication, and conflict resolution skills.
- Knowledge of Ontario long-term care regulations and food safety standards.
- Ability to prioritize workload and manage multiple tasks.
- Proficient with Microsoft Office and computerized food service systems.
- Demonstrated commitment to resident-centered care.
Working Conditions
- Requires standing, walking, lifting, and working in kitchen environments.
- May be required to work weekends, holidays, and varying shifts.
- Exposure to heat, cleaning chemicals, and commercial food service equipment.
Time Type:
Part time
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
