Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are seeking a Public Affairs Associate to support Lalamove Malaysia's regulatory compliance, stakeholder engagement, and external dispute resolution. The role primarily focuses on managing formal ministerial complaints, representing the company at statutory tribunals (consumer and gig worker disputes), liaising with public agencies, and assisting in policy monitoring during key political and regulatory cycles.
What you'll do
Dispute Resolution and Tribunal Representation
- Represent Lalamove at hearings before the Consumer and Gig Worker Tribunals.
- Coordinate with internal stakeholders (Legal, Customer Service and Driver Operations) to compile evidence, case chronologies, delivery logs, and defense submissions.
- Track, log, and maintain a registry of all tribunal filings, rulings, compliance payouts, and settlement terms.
Ministerial Complaints & Regulatory Correspondence
- Act as the operational liaison for official complaint referrals and inquiries from government agencies, including MOT, APAD, KPDN, KESUMA, and PDRM.
- Draft formal response letters, explanatory statements, and incident reports in formal Bahasa Melayu and English within required deadlines.
External Meetings, Working Groups & Forum Attendance
What we seek
- Ready, willing, and able to work in a fast growing, constantly evolving scaleup.
- Detail-oriented, highly motivated, independent with strong problem-solving skills, excellent interpersonal communication skills.
- Ability to operate fast and efficiently with minimal supervision.
- Fluent in spoken and written English & Bahasa Malaysia.
What you’ll need
- Bachelor's degree in Public Policy, Political Science, International Relations, Public Administration, Communications, Law, Economics, or other related disciplines.
- Suitable for entry-level candidates, including fresh graduates and those with up to 2 years of relevant experience.
