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Columbus, Ohio, United States
Onsite
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the “eyes and ears” of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the “front line” and will experience the excitement and energy of the event. Assists in event related activity as required.
ESSENTIAL DUTES AND RESPONSIBILITIES
Greet guests as they enter and leave the facilities
Answer questions; resolve complaints, and give directions
Enforce venue policies and procedures
Report suspicious activity and violations of campus policy
Respond to guest conflicts, medical situations, and other incidents
Provide crowd management and assist with crowd movement
Secure locations and prohibit access to unauthorized individuals
Challenge unauthorized personnel in restricted areas
Follow established code of conduct and safety procedures
Provide exceptional service to all patrons
Performs regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
Complete detailed reports on activity during shift
Complete Written Incident reports
Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
Operate and monitor computerized fire alarm system and surveillance camera
Operate company vehicle to transports employees or patrons around campus
Take appropriate action in the event of an emergency
Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed.
Must feel comfortable when around large groups or speaking to a guest, as needed
Understands the importance of providing customer service and in understanding of “The Magic is in the Details”
All other duties and responsibilities as assigned
QUALIFICATIONS
Surveillance (CCTV) Skills, preferred but not required
Working knowledge of Security and Public Safety functions
Customer Service Techniques
Fire Alarm System
Basic Knowledge of Microsoft Office Applications
Must be able to use a Two-Way radio at all times
Must maintain a professional appearance at all times
Must be able to keep information confidential
Valid State driver’s License
Must be able to pass Background check
Required upon hire or within 120 days of hire if not certified
NIMS ICS 100
NIMS ICS 700
CPR, First Aid, AED (maintain through employment)
Obtain security license under the Ohio Department of Public Safety (maintain through employment)
EDUCATION AND/OR EXPERIENCE
Previous experience as a Security officer. Law enforcement, Military, Fire, or Emergency Medical Service background preferred; but not required.
SKILLS AND ABILITIES
Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.
PHYSICAL DEMANDS
This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing.
Ability to lift to fifty pounds. Indoor and outdoor environment with exposure to loud noise, heat, and cold.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
TO APPLY:
Visit: www.columbusconventions.com/employment
Greater Columbus Convention Center
Attn: Human Resources
400 N High Street
Columbus, Ohio 43125
PHONE: 614-827-2608
FAX: 614-827-2537
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
