Quality and Enablement Specialist - SMB

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.  

About the Quality and Enablement Specialist - SMB: 

MarketStar is looking for a Quality and Enablement Specialist to support our newest SMB team. You will work directly with Sales Enablement, Training Leaders, and Team Leaders to develop and implement quality assurance processes that drive success within the SMB Market. The ideal candidate is a team-oriented individual driven to ensure that a high level of professionalism, productivity, and quality are maintained and continually improved across the program.

Location: Salt Lake City, UT

What Will You Do? 

• Review the quality of work performed by the SMB sales team through consistent monitoring of call recordings and email correspondence. 

• Use quality monitoring data systems to compile and track performance metrics at both the team and individual levels. 

• Identify specific training gaps based on audit findings and communicate those needs to the training department. 

• Prepare and analyze comprehensive internal and external quality reports for management review. 

• Lead calibration sessions with Senior Leadership and Team Leads to ensure a unified standard of quality across all SMB products. 

• Provide actionable performance data to various internal support groups to drive program-wide improvements. 

• Collaborate with cross-functional stakeholders to achieve program initiatives and maintain client-specific quality standards. 

• Deliver direct, constructive feedback to sales team leaders to assist in representative coaching and development. 

• Create and maintain standardized workflows and procedures to improve the accuracy and efficiency of sales engagements. 

• Perform other related duties as assigned. 

What Will You Need to Succeed? 

• Previous Quality Assurance experience is preferred. 

• Proven ability to interpret data dashboards to identify performance trends and specific areas for focus. 

• Excellent verbal, written, and interpersonal communication skills. 

• Proficiency in Google Workspace products, including Gmail, Forms, and Sheets. 

• Results-oriented mindset with the ability to motivate others and drive high-level performance. 

• An adaptive style with the ability to work at both micro and macro levels. 

• Strong multitasking skills and the ability to operate successfully in a fast-paced, team environment. 

• Capability to adapt quickly to change and adjust priorities based on the evolving needs of the SMB Market. 

What We Offer:  

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:  

• Structured learning and career development programs 

• Mental health program 

• Generous Paid Time Off policy  

• Paid medical leave 

• Child/Dependent care reimbursement  

• Education reimbursement 

• 401k match, hardship loan program, access to financial wellness advisor  

• Comprehensive healthcare coverage including medical, dental, and vision  

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.