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Bengaluru, Karnataka, India
Hybrid
Job Description:
Omnissa is the first AI-driven digital work platform, delivering flexible, secure, work-from-anywhere experiences. We integrate Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance into a seamless, autonomous workspace. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we're growing rapidly and committed to delivering meaningful impact.
We are seeking a Quality Assurance Specialist to join our System Test under R&D. This high-visibility role is designed for a Subject Matter Expert (SME) at the intersection of Customer Success, Product Engineering, and Quality Strategy for the Omnissa Workspace ONE UEM platform. You will validate that our most complex cross-component workflows are resilient, secure, and ready for global enterprise scale.
Customer Flow Orchestration: Lead the "Customer Flow Program" by engaging with Support and Field teams to translate real-world customer use cases into comprehensive validation strategies.
Quality Strategy & SME Leadership: Define E2E Test Strategies for major features or architectural shifts, acting as the "Quality Gatekeeper" to eliminate blind spots.
Release Stewardship: Own release readiness for key UEM modules—overseeing test pipelines, risk assessment, and providing "Go/No-Go" technical confidence.
Continuous Enablement: Create technical playbooks and best-practice guides that empower Support and Solution Engineering teams.
Strategic Automation Advocacy: Influence the automation roadmap, leveraging AI-assisted tools and ensuring frameworks reflect real customer workflows.
UEM/MDM Depth: Deep architectural understanding of platforms like Workspace ONE, Intune, or JAMF—enrollment pipelines, policy engines, compliance state machines, certificate lifecycle, and OS-level MDM protocols.
Solution Mindset: Ability to understand how identity, endpoint security, and network configurations interact in hybrid-cloud environments.
Cross-Functional Influence: Track record of embedding testability and observability into product architecture during design.
Analytical & Communication Skills: Strong RCA skills and the ability to explain complex technical concepts to both developers and customers.
8+ years in hands-on engineering roles (Quality, Platform, Systems Engineering, or Solutions Architecture) in End-User Computing or enterprise SaaS.
Leadership experience mentoring others and driving quality initiatives across teams.
Curiosity & Systems Thinking with a drive to understand how things work end-to-end.
Supportive leadership prioritizing clarity, empathy, and growth.
Impactful work shaping modern management for millions of devices globally.
Competitive salary, comprehensive benefits, and a culture rewarding technical excellence.
Location: India (Bangalore) | Type: Remote / Hybrid / Onsite | Travel: Yes
Education: Bachelor's Degree or equivalent experience.
Omnissa is an Equal Employment Opportunity company committed to providing a work environment free of discrimination and harassment.
This version trims out the detailed bullet explanations, merges the preferred qualifications into the main requirements, and condenses the equal opportunity statement — while preserving all key responsibilities, qualifications, and the overall tone. Want me to update the page with this content?