We are currently looking for a Quality Assurance Advisor to join our Performance, Management, Quality and Audit Team at our head office in Bedford, MK44 3JZ. This is a 12-month maternity cover position, working full-time, office-based, Monday to Friday, 8:00 am to 5:00 pm.
The role supports and delivers quality assurance activity across the business, identifying process gaps and opportunities for improvement, supporting new sellers and processes, and providing meaningful insights through effective auditing, analysis and collaboration with operational teams. This contributes to improved efficiency, accountability and customer experience, driving continuous improvement and supporting Copart’s ongoing commitment to Customer Experience and Operational Excellence.
Occasional travel to other Copart locations may be required.
Main Duties & Responsibilities:
- Develop and maintain consistent, fair and transparent audit scopes and quality assurance standards across the business.
- Conduct regular desktop and operational audits across relevant Copart departments and Operation Centres, covering key lot lifecycle stages, including collection, receiving, service orders and complaints.
- Identify process gaps, risks, trends and improvement opportunities, escalating significant findings where appropriate.
- Analyse data, reports and supporting evidence to assess compliance with agreed processes, standards and Copart requirements.
- Produce accurate audit reports, documenting findings, agreed actions and progress, and monitor corrective actions through to completion.
- Support new sellers, processes and operational changes through quality assurance oversight and identification of potential risks or control gaps.
- Collaborate with operational teams to improve consistency, efficiency and customer experience.
- Support the PQR team with Compliance, Quality and ISO management systems, liaising with the external FQR audit team where required.
- Provide insights from audit findings to drive continuous improvement and maintain accurate audit records.
This job description is not exhaustive. The post holder may be required to undertake other reasonable duties within the capabilities and scope of the role, as directed by their line manager. Appropriate training will be provided where necessary.
What we need from you:
Essential
- Previous experience in the Motor Trade, Insurance Industry and/or Quality Assurance.
- High attention to detail
- Strong analytical and problem–solving skills
- Organisational and time management skills
- Strong communication and interpersonal skills.
- Team player and self-motivated
Desirable
- Self-driven with a desire for continuous learning
- Strong integrity when faced with challenges
- Ability to challenge the norm and see the bigger picture.
- Intermediate to advanced Microsoft skills on: Excel, Word and Power Point.
What we offer you in return:
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
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Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
