Quality Assurance Analyst

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who we are

Corebridge Financial makes a tremendous difference in people’s lives. We help people plan to protect the future they envision and make decisions during the most difficult moments through the solutions and services we provide.  Corebridge Financial brings together a broad portfolio of retirement, life, and institutional products offered through an extensive distribution network. With our customer-focused service, breadth of product expertise, deep distribution relationships, and team of talented employees who are passionate about what they do, we provide solutions for secured futures.

About The Role

The Quality Assurance Analysts will report to the Quality Assurance Manager.

The Quality Assurance Analysts work as a team to review and analyze work performed by the Group Retirement processing teams to assure the highest quality for each client request.  The analysts provide feedback to both individual processors and managers related to quality results.  The analysts also partner with various other teams including the training team, the client forms team, and various project teams to ensure appropriate communication and partnership to achieve optimal client satisfaction as well as employee retention and engagement.

Here is a structured breakdown of the core responsibilities, key skills required, and actionable steps to excel in this position. 

Core Responsibilities

• Audit & Review: Perform first-line quality reviews on transactions and processes against Desktop Procedures (DTPs).
• Data & Insights: Collect quality metrics, identify error trends, and pinpoint areas where staff need more training.
• Issue Resolution: Research system or clerical errors, coordinate corrections, and track audit findings until they are closed.
• Risk & Controls: Review internal controls, assist with Sarbanes-Oxley (SOX) compliance, and support external audits.
• Process Improvement: Partner with management to recommend process updates, weighing the risks and rewards of each solution.

Key Skills You Need to Succeed

• Analytical Thinking: Ability to spot patterns, anomalies, and root causes in complex operational data.
• Documentation & Writing: Skill in drafting clear Desktop Procedures (DTPs), audit reports, and action plans.
• Risk Awareness: Understanding of internal controls, risk mitigation, and compliance frameworks like SOX.
• Stakeholder Communication: Diplomatic approach to delivering audit findings and collaborating with teams on corrections. 

Action Plan for Execution

Map the Landscape: Gather all current operating guidelines, DTPs, and workflow diagrams for the business unit. Establish a Baseline: Create standard review checklists based directly on those DTPs to ensure audit consistency. Create Feedback Loops: Schedule regular monthly or quarterly meetings with operations and training teams to share trend data. 

Key Responsibilities

• Identify Gaps: Spots performance dips and training deficiencies.
• Optimize Processes: Discovers areas for operational improvement.

What We Are Looking For

• Systems knowledge AGILEnet, PEGA, Chorus and Accurint
• Experience working in a team environment.
• Analytical skills that extend beyond the obvious end result.
• Effective communication skills including written, verbal and interpersonal
• Knowledge of defined contribution plans is preferred.

Work Location

This position is based in Corebridge Financial’s [Houston, TX; Amarillo, TX] office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

#LI-ST1 #LI-HYBRID

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.  Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company