About Blank Street
At Blank Street, we're on a mission to become the defining f&b brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
About the Role
As a member of our US Quality Assurance Team, your primary responsibility will be to support the brand and compliance audit process to ensure that we are best in class, provide training and support in accident and incident investigations, all to help drive forward continuous improvement. You will be on the front line, ensuring our business continues to operate safely, responsibly and to our brand standards. This role reports to our US Senior QA Manager and the function sits within the global compliance and safety family. The role will require travel as necessary across our US stores in New York City, Washington DC, Boston, Los Angeles, and more.
What You'll Own:
Audits & Compliance
- Independently run Quality Control and Quality Assurance audits across US stores to the highest standard
- Coach and prepare store teams to consistently pass DOH inspections with top scores
- Lead incident and accident investigations, identifying root causes and developing corrective action plans to prevent recurrence
- Drive compliance with company policies, food safety, health & safety, and regulatory requirements to maintain consistently high operational standards.
Training & Standards
- Provide coaching and field training to help drive continuous improvement
- Support the development and implementation of business SOPs to foster operational excellence
- Ensure all SOPs are up to date and easy to understand
Reporting & Risk Management
- Provide succinct and accurate reports on key KPIs
- Support in the production of risk assessments and other key compliance documentation
- Audit external Mystery Shopper scores regularly to make sure they are reliable and uphold to our standards
Who You Are:
- 2+ years of experience in hospitality/retail/consumer brand in undertaking audits and training
- Familiarity with US food safety and health code frameworks (e.g. NYC DOHMH, Boston BPHC, DC Health) is a plus
- Be practical, organized and have good written and verbal communication skills
- 'Get things done' mindset - happy to roll your sleeves up and get stuck in
- Be detail orientated, being able to interpret data to provide clear and concise recommendations for improvement and have a natural tenacity to drive change
- Be adaptable and flexible, comfortable working some evenings/weekends, and ready to travel to our regional stores where the business needs you the most.
- Team First - Firm but fair approach to engendering change
- Hunger to learn and develop to make the role your own
- Required to be based in New York or consider relocating
Benefits & Perks:
- $80,000 - $100,000 annual salary
- Blank Street, in good faith, believes that the posted salary range is accurate for this role in NYC at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
- Equity package
- 15 days of paid annual leave (on top of company-observed holidays and sick time)
- Three health plan options, with full coverage available for two employee-only tiers
- Commuter benefits
- Parental leave
- Bereavement leave
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
- Regular social outings with the team
- Free Blank Street swag
