Toshiba Global Commerce Solutions is seeking Quality Assurance Engineer III that will be responsible for protecting TGCS and its customers by ensuring that products, services, manufacturing processes, supplier performance, and field quality outcomes meet defined requirements. The role begins during NPI and continues throughout the product life cycle, establishing quality plans, supporting Investment & Launch readiness reviews, monitoring production and field performance, coordinating corrective and preventive actions, and maintaining quality governance artifacts. This position serves as the quality owner for End-to-End (E2E) quality reviews, field quality metrics, HW support quality alignment, RCA process discipline, and quality documentation stewardship. The role complements the Software Support Analyst II by defining quality requirements, interpreting trends, driving corrective actions, and providing the overall quality narrative, while the analyst focuses on repeatable data execution, reporting automation, dashboard maintenance, and metric calculation.
Responsibilities:
- Quality governance, E2E reporting, and management reviews.
- Own the monthly E2E product scorecard process, consolidate quality reporting inputs, track E2E action items, and prepare management-ready quality summaries. Translate quality data into risks, decisions, actions, and executive-level insights.
- NPI, product investment, launch readiness, and quality planning.
- Develop and maintain quality plans, support reliability and serviceability assessments, participate in readiness reviews, and verify that products, processes, and production outputs meet quality requirements before release.
- Field quality, hardware support metrics, and issue containment.
- Monitor production and field performance against quality targets, review HW SR and L2/L3 support metrics, identify recurring or aging issues, and drive corrective action closure as needed.
- Supplier quality, manufacturing readiness, and corrective/preventive actions.
- Support quality engineering team with supplier audits and qualifications, manufacturing readiness activities, defect resolution, failure analysis, root cause investigations, and implementation of corrective and preventive actions with suppliers and cross-functional teams.
- Quality systems, repositories, and process documentation.
- Maintain quality SharePoint repositories, templates, SOPs, RCA tools, SAT report process artifacts, quality cost survey inputs, SCE/RA support documentation, and standardized procedures for quality reviews and operational handoffs.
- Cross-functional partnership with Software Support Analyst and support operations.
- Define quality metrics, KPI interpretation, validation requirements, prioritization, and action ownership while partnering with the Software Support Analyst on data extraction, automation, dashboard maintenance, metric calculations, and data quality validation.
- Perform other related duties as assigned.
Qualification and Experience:
- Bachelor’s degree in Engineering, Quality, Manufacturing, Computer Science, Information Systems, Data Analytics, or a related technical discipline preferred.
- Equivalent combination of education and relevant experience may be considered.
- 5+ years of experience in quality engineering, hardware quality, product assurance, manufacturing quality, supplier quality, field quality, support quality analytics, or a related technical role.
- Experience working across engineering, support, manufacturing, suppliers, account teams, and product management in a technical product environment.
- Management Experience Level:
- Functional leadership experience preferred, including leading cross-functional quality reviews, action item closure, supplier corrective actions, or process improvement initiatives.
- Quality engineering discipline across NPI, lifecycle quality, supplier quality, manufacturing readiness, and field issue containment.
- Ability to evaluate production and field performance data, identify quality trends, and drive measurable corrective actions.
- Knowledge of End-to-End (E2E) quality scorecards, field quality metrics, Service Request (SR) -based quality analysis, L2/L3 support metrics, and action tracking practices.
- Working knowledge of new product development Investment & Launch Readiness Review (IRR/LRR) quality planning, reliability and serviceability checklists, Serviceability Assessment (SAT) reports, RCA templates, quality cost surveys, and service cost / Repair Action (RA) inputs.
- Comfort working with Jira, Smartsheet, SharePoint, Excel, PowerPoint, Teams, and dashboard/reporting repositories used for quality governance.
- Ability to convert quality requirements into repeatable procedures, metric definitions, validation expectations, and review-ready management summaries.
- Strong cross-functional communication skills with engineering, software support, QA, product management, manufacturing, suppliers, service, and customer/account teams.
- Exercises independent judgment in selecting methods, techniques, and evaluation criteria for resolving complex quality issues.
- Able to communicate difficult or sensitive quality information clearly and tactfully, including stop-ship, field containment, supplier corrective action, and customer-impact topics.
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
