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Petaling Jaya, Selangor, Malaysia
Onsite
About Us
Veralto
Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose. Safeguarding the World’s Most Vital Resources™
Veralto’s Water Quality Companies’s – Hach , Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatement facilities to lakes, rivers, watersheds and oceans
Our Prodcut Identification companies – videojet, Esko, X-rite, Linx and Pantoe helps package and protect the world’s food, medicine and essentials tracing and autheniticating billions of goods that travels the global supply chain every day.
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Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat. WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and Philippines.
About Role
What You'll Be Doing (Job Responsibilities)
Data Evaluation and Certificate of Calibration (COC) Generation:
Evaluate the quality of data received from Field Service Engineers, including Measurement Uncertainties (MU), controlled parameters, and customer information.
Ensure the accuracy and completeness of data before generating COCs according to ISO17025:2017 standards.
Timely issuance of COCs to customers to facilitate prompt payment.
Certified Reference Material (CRM) Management:
Maintain and manage CRM, ensuring standards are fit for use and replaced before expiry.
Handle calibration of Reference Material (RM) and calculate Uncertainty Values.
Master Instrument Management:
Maintain and manage the Master Instrument for verification and calibration of other equipment.
Audit Preparation and Documentation:
Assist in the preparation and proper documentation for annual audits by certification bodies (SAMM).
Ensure all documents are filed systematically, updated, and controlled.
Customer Satisfaction and Net Promoter Score (NPS) Management:
Assist the Service Leader in managing NPS by sending reminders and contacting customers to improve response rates.
Contact customers when detractors or passive ratings are received, validate data provided by Qualtrics, and provide inputs for improvements based on Voice of Customer (VoC).
What We Are Looking For (Skills & Qualifications)
Degree or diploma in Chemical
Experience with ISO9001 / ISO17025 or any ISO standard
Experience with calibration of water quality instrument
What’s in it for you:
You will play an integral part in shaping the Opco’s business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity & Inclusion:
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.