Petaling Jaya, Malaysia
Onsite
Deliver the results that drive change.
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home.
All about the role:
As a Quality Assurance (“QA”) Lead, you will be accountable for ensuring quality, governance, and compliance across RTR operations, including BPO-delivered activities. You will play key roles as governance and control point, as well as driving process improvements, resolving complex issues, and contributing to the overall success of the RTR function.
QA Lead will be full time role to focus & champion end to end transformation connecting upstream and downstream processes/stakeholders, manage/review/endorse country deviation in parallel with DTPs/policies streamline whilst advocating Global Process Owner (“GPO”)’s process goals based on taxonomy.
What you'll do:
Quality & Compliance Oversight – Monitors BPO performance and ensures RTR processes are executed in alignment with global standards, controls, and documentation requirements.
RTR Subject Matter Expert – Act as a recognized RTR expert, advising on accounting principles, end-to-end process design, and standardization opportunities across countries.
Governance & Control – Acts as a central control point to evaluate exceptions, understands, articulates and review complex cases, and ensure resolution complies with RTR governance principles. Knows similarities/differences between countries within the area of expertise and champion standardization.
Transition & Go-Live Validation – Reviews and validates process solutions during transitions, migrations, and enhancements, ensuring readiness and quality before go-live.
Continuous Improvement – Identifies process gaps, drives improvements, and partners with BPO and internal teams to enhance efficiency, accuracy, and control adherence.
Risk Management – Supports internal controls strengthening, identifies systemic risks, and ensures appropriate mitigation actions are implemented.
Transformation Support – Contributes initiatives, ensuring new processes adhere to global design and deliver expected quality outcomes.
Stakeholder Liaison – Serves as a key interface between GFSS KL, BPO teams, and the GPO for quality-related matters, escalations, and governance.
Qualifications:
Strong understanding of RTR processes, global standards, and internal controls with 4–8 years of experience in RTR, internal controls, audit, QA, or risk management.
Ability to assess process quality, identify risks, and design corrective or preventive actions.
Strong analytical and problem-solving skills for evaluating complex issues and root causes.
Effective communication skills both verbal and written and influencing skills to align stakeholders, including BPO, GPO, and internal RTR teams.
Skilled in documentation, quality reviews, and ensuring adherence to governance frameworks.
Ability to validate solutions during migrations, enhancements, and process changes.
Experience working with BPO teams and evaluating outsourced service quality would be advantageous.
Continuous improvement mindset with experience in standardization and stabilization initiatives. Knowledge of process improvement methodologies (e.g., OnBeat) and experience in identifying opportunities to eliminate, simplified, standardized and automate within accounting processes.
Experience with accounting software preferably SAP and other applications knowledge within area of expertise.
General computer skills (e.g., Microsoft Office) with proficiency in data analysis tool techniques (e.g.,pivot tables, power query) and data visualization tools (e.g., Power BI, Excel Charts).
Soft Competencies Required:
Effective time management to complete operational tasks
Ability to work effectively within a group or individually
Has a high level of communication skills and proactivity in learning and extending knowledge about the process
Problem-solving mindset and skills
Ability to work under time pressure
Good business judgment
Responsible attitude and confidentiality
Accountability
Experience in leading trainings would be an asset
Where you'll be:
You will be based in Malaysia, and work from our office in Petaling Jaya
Benefits highlights:
Possibility to participate in interesting projects
Access to additional external trainings and priority for specific trainings
Further development in own area of expertise
Potential development opportunities, especially in terms of expert positions, automation, key users and project area
Access to cross department knowledge – through dedicated trainings or common knowledge sharing
Possibility for self-development
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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