Job Overview
ParkX Quality Assurance Manager supports conducts field audits of ParkX-managed parking, security, and janitorial locations. This position completes field-based inspections to ensure ParkX service standards, staffing requirements, operational procedures, and equipment performance expectations are consistently met. The ParkX Location Auditor provides direct operational support to customers, clients, and field personnel while serving as ParkX’s eyes and ears in the field. This role helps identify service deficiencies, equipment failures, staffing concerns, safety hazards, and cleanliness issues before they become larger operational, customer service, or client satisfaction concerns.
Responsibilities
- Accesses and manages parking systems as authorized, including basic troubleshooting, remote equipment support, and system updates.
- Monitors employee clock-ins and reports attendance issues, staffing shortages, late arrivals, and missed shifts.
- Reviews security patrol checkpoint activity and identifies missed patrols, incomplete activity, or irregular checkpoint patterns.
- Escalates emergency situations, critical incidents, and operational issues according to ParkX procedures.
- Conducts scheduled and unannounced audits of assigned ParkX-managed parking, security, and janitorial locations.
- Travels between locations in a marked ParkX vehicle to complete assigned inspections and audits.
- Completes checkpoint scans, audit checklists, reports, photographs, and supporting documentation accurately and on time.
- Verifies employee presence, uniform compliance, professionalism, and adherence to assigned responsibilities.
- Evaluates site conditions and identifies deficiencies related to cleanliness, safety, security, equipment functionality, customer experience, and operational standards.
- Tests parking equipment, including gates, pay stations, ticket dispensers, validators, card readers, access control devices, signage, and customer-facing systems.
- Tests intercom systems to verify functionality and proper communication with the ParkX call center.
- Performs basic troubleshooting, equipment resets, paper replacement, and other approved corrective actions when authorized and trained.
- Conducts inspections of parking facilities to identify cleanliness concerns, maintenance issues, safety hazards, damaged equipment, or operational deficiencies.
- Evaluates security locations for officer presence, post compliance, professionalism, and adherence to site requirements.
- Identifies and documents security concerns, including unsecured areas, poor lighting, vandalism, suspicious activity, property damage, and safety hazards.
- Audits janitorial operations by inspecting common areas, restrooms, lobbies, stairwells, elevators, exterior areas, and other assigned spaces.
- Evaluates cleanliness standards, supply levels, trash removal, floor conditions, restroom conditions, and overall property presentation.
- Performs light spot cleaning, minor corrective actions, or immediate issue resolution when safe, practical, and authorized.
- Communicates operational concerns and service deficiencies to management and appropriate stakeholders.
- Escalates urgent matters involving safety, security, customer access, equipment failures, staffing shortages, revenue impact, or client concerns.
- Maintains detailed and accurate records of all audits, observations, corrective actions, and follow-up items.
- Represents ParkX professionally in the call center, in the field, and while operating company vehicles.
- Ensures compliance with company policies, procedures, operational standards, and client requirements.
- Handles issues independently while exercising sound judgment and escalating major concerns appropriately.
- Is available to work evenings, weekends, holidays, and other shifts as required.
- Performs other duties as assigned.
Qualifications
- High School Diploma or Equivalent.
- Prior customer service, call center, parking, security, janitorial, operations, or field inspection experience preferred.
- Valid driver’s license without major violations.
- Ability to safely operate a company vehicle and travel between assigned locations.
- Strong customer service and communication skills.
- Strong attention to detail and observational skills.
- Ability to work independently with minimal supervision.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Comfortable using computers, mobile devices, parking systems, CCTV systems, email, and ticketing platforms.
- Ability to accurately document findings and prepare professional reports.
- Must be highly credible and trustworthy and operate with a high degree of integrity.
- Must hold oneself accountable and consistently demonstrate professionalism.
- Must maintain a positive attitude and commitment to customer service excellence.
- Ability to remain calm and professional during emergencies, difficult customer interactions, and high-volume periods.
- Strong verbal and written communication skills.
- Ability to establish productive working relationships with customers, clients, staff, vendors, and management.
Core Competencies
- Strategic Growth & Portfolio Expansion
- Financial Modeling & Underwriting
- Proposal Development & Contract Negotiation
- Client Relationship Management
- Market Analysis & Business Strategy
- Adaptability & Flexibility
- Cross-Functional Collaboration
- Leadership & Accountability
Benefits
Compensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration
Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart!
