Quality Assurance Officer

Permanent Opportunity

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Job Description

At TAL, quality is at the heart of delivering the care and support our customers rely on when they need it most. As a Claims Quality Assurance Officer, you’ll play an important role in helping maintain high standards across our claims experience by supporting quality assurance processes and ensuring the integrity of claims information. Through your contribution, you’ll help drive consistency, continuous improvement and better outcomes for customers, supporting TAL’s purpose of protecting people, not just things, and giving Australians greater confidence for the future.

This is a 12 month contract opportunity.

In this role you will:

• Support quality assurance activities that promote consistent, high-quality claims outcomes.
• Maintain accurate claims data to ensure integrity, transparency and informed decision-making.
• Respond to enquiries efficiently, delivering timely resolutions and stakeholder support.
• Identify opportunities to improve processes and enhance service quality across the claims function.
• Ensure compliance with regulatory requirements, privacy obligations and TAL standards.

Qualifications:

• Experience supporting quality assurance or claims processes, with an understanding of delivering accurate and consistent outcomes.
• Strong attention to detail, with the ability to maintain high-quality work and accurate records.
• Clear written and verbal communication skills for reporting and to support stakeholders and respond to enquiries effectively.
• An understanding of policies, procedures and compliance requirements, with a commitment to working with integrity.
• A collaborative and customer-focused approach, with a willingness to learn, share knowledge and contribute to team success.
• Experience within a Life Insurance role would be ideal

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.