Onsite
Job Description Summary:
Ensure that all Cross-Laminated Timber (CLT) and mass timber products consistently meet internal specifications, customer requirements, and applicable standards (e.g., PRG-320, ASTM, ANSI, local building codes).Job Description:
Key Responsibilities
Develop and maintain product specifications, work instructions, and inspection plans for CLT panels, glulam, and related mass timber products.
Oversee incoming inspection of lumber, adhesives, fasteners, and other critical raw materials; manage vendor quality requirements and nonconforming material.
Establish and monitor in-process and final inspection criteria for pressing, curing, machining, finishing, and packaging operations.
Manage product testing plans (e.g., mechanical testing, bond-line performance, dimensional tolerances, moisture content, surface quality).
Ensure compliance with applicable product standards, building codes, and certification body requirements (e.g., third-party certification agencies, audit programs).
Maintain and update quality manuals, procedures, and records required for certifications and regulatory inspections.
Coordinate and support third-party audits, certification audits, customer audits, and internal audits; develop and track corrective actions.
Develop, implement, and maintain a facility-wide Quality Management System (QMS), preferably aligned with ISO 9001 or similar standards.
Own document control: versioning of procedures, work instructions, inspection forms, and test reports.
Implement and oversee traceability systems for CLT production (batch records, press records, adhesive lot tracking, lumber grading, and panel IDs).
Manage nonconformance, deviation, and concession processes, including root cause analysis and disposition (rework, repair, scrap, or acceptance).
Define critical process parameters (e.g., moisture content ranges, press pressure/time/temperature, adhesive spread rates) and implement control plans and monitoring.
Analyze process and quality data to identify trends, recurring issues, and improvement opportunities; drive corrective and preventive actions.
Lead cross-functional problem-solving efforts using tools such as 5-Why, Fishbone, and FMEA, focusing on yield improvement and defect reduction.
Collaborate with Engineering and Operations to qualify new materials, equipment, and process changes through structured trials and validation plans.
Oversee operation and maintenance of on-site quality lab and test equipment (press logs, moisture meters, load/deflection test rigs, bond-line test setups, gauges).
Develop test schedules, sampling plans, and protocols; ensure calibration and verification of measurement equipment.
Train technicians and operators in proper sample preparation, testing, and data recording procedures.
Review and approve product quality documentation for customer submittals (e.g., mill certificates, test reports, compliance statements).
Support Sales, Engineering, and Project Management teams with technical quality information, project-specific requirements, and customer RFIs.
Lead investigation and resolution of customer complaints and field issues, including site visits as needed and implementation of preventive actions.
Lead and develop QA/QC staff (inspectors, technicians, document control) to ensure consistent application of standards.
Provide training and coaching to production and maintenance teams on quality standards, inspection techniques, defect recognition, and documentation.
Promote a quality-first culture, emphasizing defect prevention, accountability, and continuous improvement at all levels of the organization.
Qualifications
Bachelor’s degree in Engineering (civil, structural, mechanical, wood science), Quality Management, or related technical field; equivalent experience considered.
5+ years of quality assurance/quality control experience in manufacturing; experience in wood products, mass timber, CLT, glulam, or building materials strongly preferred.
Experience working with product standards, certification programs, and regulatory bodies relevant to structural wood products.
Strong understanding of timber properties, lumber grading, adhesive and bonding behavior, moisture management, and structural performance of CLT/mass timber products.
Familiarity with building codes and standards applicable to mass timber structures.
Experience with QMS frameworks (e.g., ISO 9001) and audit processes.
Proficient in statistical quality tools (SPC, capability analysis, sampling plans), root cause analysis, and problem-solving methods.
Strong analytical, organizational, and documentation skills; attention to detail and accuracy.
Effective communication skills, both written and verbal, with the ability to work across functions and with external stakeholders.
Proficiency in office and quality software (e.g., spreadsheets, databases, QMS/LIMS systems, CAD/model review helpful).
Hands-on, shop-floor presence with a collaborative mindset.
Data-driven, methodical, and decisive under time pressure.
Comfortable operating in a growing facility where systems and processes are evolving.
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