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Irvine, California, United States
Onsite
What you will do:
Performs quality assurance reviews, compliance testing, monitoring, and reporting activities to ensure adherence to regulatory, investor, insurer, and servicing requirements within Loan Servicing. This is performed by conducting reviews of servicing operations, including areas such as inbound and outbound call monitoring, flood insurance compliance, FDCPA, SCRA, ECOA, , and other applicable regulatory and investor requirements. Documents findings and recommends corrective actions or remediation plans as needed.
Identifies compliance risks, trends, control weaknesses, and process improvement opportunities and provides reporting and recommendations to management.
Serves as a resource to Loan Servicing staff and management regarding regulatory, investor, insurer, and state servicing requirements and supports the implementation of regulatory changes impacting business operations.
Acts as a liaison with Compliance, Legal, Audit and Loan Servicing business units in support of regulatory/agency inquiries, customer complaints, subpoenas, notices of error, monitoring of Loan Servicing procedures and other compliance-related activities.
Coordinate internal and external audit activities, including managing requests, gathering documentation, tracking findings, monitoring remediation efforts, and maintaining audit records.
Maintain accurate records and reporting related to quality assurance reviews, monitoring, audit activities, and regulatory change management.
Perform special duties and projects as assigned.
Travel 0-10 %.
Who you are:
3 years minimum Mortgage and consumer loan experience required, including loan origination or escrow/title experience required.
4 year Bachelor's Degree preferred.
Mortgage and consumer loan experience required, including loan origination or escrow/title experience preferred.
Working knowledge of investor, state and regulatory guidelines to include Fannie Mae, Freddie Mac, FHA, VA, USDA, and the CFPB.
Experience and familiarity with MSP or similar loan servicing system or Service Bureau Accounting system, and Director Unity Client or similar document imaging system.
Possess good judgement, flexibility to adapt to changing priorities, ability to accept responsibility and handle confidential information.
Proficient in Microsoft Word, Excel and Outlook.
Excellent customer service skills to include communication and listening.
Excellent written communication skills to compose written correspondence in addressing issues clearly and professionally.
Handling and resolving a wide range of customer interactions including difficult customer situations.
Able to work within tight deadlines and be flexible. Ability to multitask and prioritize workload.
Ability to conduct in depth research in loan servicing system and various other resources (online, investor/regulatory guidelines, legal references) and present findings, options and recommendations for resolution.
Work in a positive environment with internal and external business partners at all levels.
ADA Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
The noise level in the work environment is usually moderate.
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Pay Range: $75,000 - $105,000 annually
AIP Bonus up to 7.5%
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.