Quality Assurance Specialist

Job Title: Quality Assurance Specialist

Location: Lafayette, CA (hybrid, 3 days in office)

FLSA Status: Exempt

Compensation: $95,000 annually + opportunities for performance bonuses

Reports to: QA & Compliance Director

At CBEM, we create lasting, positive change for individuals with developmental disabilities and some who experience co-occurring mental illness. Our innovative approach empowers clients and their support networks to achieve sustainable outcomes.

Ready to turn data into real-world impact? As our Quality Assurance Specialist, you will harness the power of healthcare analytics and root-cause problem solving to champion care quality. You will partner side-by-side with our operational teams to streamline workflows, elevate standards, and ensure every client gets the exceptional support they deserve.

Key Responsibilities:

• Extract, analyze, and visualize data from our EHR system and Tableau/Power BI platforms to track key performance indicators (KPIs) and operational trends
• Lead Root Cause Analyses (RCA) and PDCA cycles to solve systemic challenges and implement sustainable Corrective Action Plans.
• Translate audit findings into engaging, targeted training sessions that help our clinical staff thrive and remain fully compliant.
• Ensure alignment with state and federal regulations, including Title 17, DDS standards, and HIPAA guidelines.
• Work side-by-side with Program Directors and operational leaders to foster a culture of quality, transparency, and accountability.

Skills and Qualifications:

• Bachelor’s degree in Healthcare Administration, Data Analytics, Behavioral Health, or a related field (Master’s preferred).
• 3+ years in healthcare or human services QA, auditing, or compliance.
• Hands-on experience with EHR platforms, Excel, and data visualization tools (Tableau or Power BI).
• Knowledge of continuous improvement tools (Lean, Six Sigma, Root Cause Analysis, PDCA).
• Understanding of Title 17, DDS, and HIPAA (experience in I/DD or behavioral health is a huge plus).

Physical Demands:

This role may require occasional lifting (up to 25 pounds)

What We Offer:

• Nurturing learning environment with clear growth and career advancement opportunities.
• Competitive salary with opportunities for quarterly bonuses.
• Comprehensive health coverage (Medical, Dental, and Vision) starting from day one.
• Company-provided computer and mobile device with a monthly internet stipend.
• Generous paid time off including vacation, wellness, and sick days to support work-life balance.
• Monthly Health & Wellness allowance to promote physical and mental well-being.
• Professional Development programs to enhance skills and foster career growth.

To learn more about our mission and values, visit us at www.cbemllc.com.