The Opportunity:
CACI has an excellent opportunity for an experienced, self-directed Quality Assurance Specialist. This position is in support of the Enterprise IT as a Service (EITaaS) program with the Department of the Air Force.
As the Quality Assurance Specialist, you are key to the team in ensuring quality standards are met and policy is adhered to. You assist in the development and documentation of quality assurance plans, process documentation, and collecting and reviewing quality-centric data.
Responsibilities:
· Perform quality audits and evaluations to ensure the highest level of service is being provided.
· Evaluate negative surveys, investigate complaints or performance concerns.
· Support implementation of process improvements in support of readiness activities by coordinating internal documentation and data reviews, tracking corrective actions.
· Track results and analyze to identify concerns and provide reports to management recommending improvements.
· Support the development and documentation of standardized QA processes and establish/modify assessment criteria based on applicable standards.
· Ability to work in a dynamic fast-paced environment that requires team interaction and coordination of effort.
Qualifications:
Required:
· Active DoD Secret Clearance or ability to obtain/maintain Secret Clearance.
· 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
· Ability to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.
Desired:
· An active DoD Secret or higher clearance
· Understanding of service desk and/or call center operations and metrics
· ITIL Foundation or higher ITIL certification
. Experience working in the Department of Defense
-What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$61,600 - $129,300