Quality Assurance Specialist

MAJOR GOAL
Responsible for overseeing and maintaining the quantity and quality of goods and packages through visual
inspection. Responsible for processing returns by communicating with customer. Assisting with special
projects such as internal audits, employee training and other ISO tasks.

KEY RESPONSIBILITIES

Quality/Safety:

• Investigate, customer complaints and requests for Corrective Action/Preventative Action Reports.
• Work to reduce recurrence and eliminate root causes for error
• Work to improve processes and procedures
• Write JBS (Job Breakdown Sheets) and or validate JBS as needed
• Write procedures or work instructions as assigned
• Other tasks related to quality assurance as assigned
• Enforce the Q/S CARE Program
• Monitor safety compliance on warehouse floor and work with operations on corrective actions

Internal Audits:

• Performs internal audits in the facility including Monthly warehouse audits (week1 to week4); 6S inspections, Blitz Audits, Fire watch checklist and Infection control audits
• Follow-up on corrective actions

Training:

• Facilitate weekly, monthly, annual training classes
• Conduct JBS Process Confirmation Checks (PCCs) on employees across all areas in the account
• Conduct New Hire Orientation Trainings and PIT Trainings
• Conduct ongoing employee trainings based on JBS in all areas in the account
• Maintain all training trackers and documents.

Operational Support as needed (Labeling and Order Verifications)

• Issue all labels for CCA/LATAM as per current version customer specifications.
• If there is over, short or damage issue, document and investigate. Communicate with customer and resolve the issue.
• Verify and placard outgoing orders in the dock area

QUALIFICATIONS

• Education (preferred level) High School Diploma some college work preferred
• Experience (minimum level of direct experience in a similar position) 1-2 years

Knowledge/Skills:
Must be able to read, count accurately, do simple math (add, subtract, multiply) and write legibly.
Must be capable of standing and walking for extended periods (at least 2 hours straight, four times in an 8-hour day)
Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis.
Must be able to use proper techniques to lift 50 pounds.
The ability to follow directions with emphasis on safety is extremely important.
Must be able to handle stress caused in meeting deadlines with tight scheduling requirements.
Must be able to shift priorities easily.
Must be able to use hands and feet simultaneously and for repetitive movements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.