Ensure full compliance with quality and food safety standards across european Schreiber plants, suppliers through the execution and follow-up of audit programs.
Ensure customer satisfaction through the correct management of complaints, fulfillment of customer requirements and development of new needs.
Participating in multidisciplinary working groups for the standardization of global Food Safety and Quality processes in Europe.
Key Responsibilities
Conduct Schreiber internal and supplier audits.
Monitor and follow up audit findings, including deviations and agreed corrective action plans.
Complaint management: Communication of incidents received to the plants, follow-up. Communicate with consumer to understand details. Follow up on sample recovery.
Review and verification of data for sending daily, weekly and monthly reports.
Analyze monthly and weekly trends to follow up the quality objective.
Communication with consumers to understand complaints and share the analysis of the issue
Monthly review, tracking and categorization of complaints from all plants in Europe.
Development, creation and improvement of reports and dashboards according to needs.
Participation in the Food safety and quality programs: follow-up of objectives, follow-up of complaints, awareness campaigns, monthly meetings.
Key Ingredients
Bachelor’s degree in food science, dairy science or a related scientific field.
At least 3-5 years of experience in food industry
Foundational knowledge of food safety and quality systems, laboratory practices, and quality improvement concepts.
Advanced level in English and Spanish required.
Good communication skills
Advanced IS Skills required
Availability to travel up to 50% (on annual basis)
Schreiber Foods is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of disability.