At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.
Job Description:
Investigates products suspected of not meeting specification, identifying trends of repeat product investigations, working with various departments including QA, QC, R&D, Purchasing, Manufacturing, raw material suppliers and manufacturers on investigations.
Job Responsibilities:
- Works closely with Global Complaint Lead to manage complaint reports and files.
- Coordinates with QA, QC, Legal, R&D and Product Support for SAER and AER investigations.
- Reviews customers and international complaint investigations and provide timely root cause as applicable in order to increase consumer satisfaction and safety.
- Reviews batch records, retains, testing data, manufacturing, maintenance and sanitation records as part of complaint investigations
- Ensures that product complaints and ÂERs are investigated in a timely fashion
- Provides summary of issues to Global Complaint Lead for decisions on investigations
- Ensures all documents associated with an investigation are included in the investigation file
- Reviews complaint and product return trends to generates weekly, monthly, quarterly, and annual reports on complaint investigation outcomes
- Identifies if other batches are implicated because of investigations and informs QA management
- Complies with all regulatory bodies, cGMP and other requirements and enforcing adherence to requirements.
Job Qualifications:
- 0-2 years in Quality Assurance experience required.
- BS degree in food science, microbiology, chemistry, biology or related field preferred.
- Knowledge of business analysis and computer tools: Microsoft Word, Excel, PowerPoint, etc.
- Must be able to demonstrate working understanding of 21 CFR 1 1 1; 1 17; 120 and FSMA.
- Must have excellent analytical skills.
- Communicate effectively with all levels of personnel, both internal and external (i.e., suppliers, tech. support, etc.) by possessing excellent interpersonal, verbal, and written skills in English, Bilingual English/Spanish preferred.
- Discretion and judgment are required.
- Outstanding organizational skills, excellent attention to detail and the ability to multi-task required.
- Must have the ability to work as a team, as well as to work independently
- Ability to work with others to facilitate completing work assignments.
- Must be able to work in a manufacturing environment and travel to contract manufacturing and warehouse locations as needed to complete investigations and inspections.
- Must be able to lift up to 50 lbs. Must be able to walk, stand or sit for 8 hours unaided. Must be able to demonstrate ability to detect mm level defects visually, take and give oral instructions in a manufacturing environment.
- Long periods of standing, bending, and repeated lifting (2-5 lbs.)
- Must be able to handle moderate noise level (<75db)
- Must be able to work in manufacturing environments (clean rooms and warehouse)
doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
