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Hyderabad, Telangana, India
Hybrid
Our Customer Experience Quality Assurance team is passionate about maintaining high standards across all Customer Experience lines of business and ensuring every support interaction is evaluated with accuracy, fairness, empathy, and consistency. We’re driven by a shared mission to uphold quality, identify improvement opportunities, and support teammates through actionable insights that strengthen both performance and the customer experience.
As we continue to scale, QA SMEs play a key role in maintaining the quality bar, supporting QA auditors and Operations teams, and helping ensure that our evaluation standards, processes, and workflows are consistently understood and applied with the customer at the center of every decision.
We’re looking for teammates ready to take the next step as a Quality Assurance Subject Matter Expert (QA SME). In this role, you’ll act as a peer leader and quality resource by supporting complex audit scenarios, helping resolve scoring questions, guiding teammates through QA workflows, and escalating quality-related issues appropriately.
You will champion best practices that improve audit accuracy, feedback quality, and customer outcomes. You will support calibration alignment, identify knowledge or process gaps, and help preserve operational integrity across supported Customer Experience lines of business. Your work will directly contribute to stronger evaluations, more consistent coaching, improved teammate performance, and support interactions that deliver better, more empathetic resolutions for customers.
You will report to the Quality Supervisor or QA leadership team within the CXI organization.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
