Quality Assurance Supervisor

Job Description

POSITION OVERVIEW: BASIC FUNCTIONS & RESPONSIBILITIES

The QA Supervisor is responsible for overseeing the quality assurance processes related to veterinary pharmaceuticals and products. This role ensures that all products meet the required standards and regulations before they are released to the market. The QA Supervisor will lead a team of QA specialists, providing guidance and support to maintain high-quality standards.

KEY RESPONSIBILITIES:

• Team Leadership & Development

Lead, supervise, and mentor a team of QA specialists, fostering a culture of accountability, collaboration, and continuous growth. Set clear objectives, monitor performance, and implement development plans to enhance team capabilities.

• Regulatory Compliance

Ensure all site activities comply with WHO-GMP and other applicable regulations and guidelines for animal health products. Maintain robust quality systems to uphold global and local compliance standards.

• Quality Management System (QMS) Improvement

Drive continuous improvement initiatives within the site’s QMS to optimize efficiency and effectiveness. Implement best practices and corrective actions to strengthen quality processes.

• Documentation & Reporting

Oversee accurate and timely documentation of QA activities, including batch records, SOPs, and quality reports. Ensure data integrity and compliance with documentation standards.

• Audit & Inspection Readiness

Maintain site readiness for internal and external audits and regulatory inspections. Coordinate audit activities, address findings promptly, and implement corrective and preventive actions.

• Training & Knowledge Management

Develop and deliver training programs for QA staff to ensure alignment with current quality standards and practices. Conduct annual GMP and GSP training for the site and promote a strong quality culture.

• Risk Management

Identify potential risks in quality assurance processes and develop effective mitigation strategies to safeguard compliance and product quality.

• Supplier Quality Oversight

Manage supplier quality assurance for raw materials and components, ensuring adherence to required standards and specifications.

• Customer Complaint Handling

Lead investigations into product quality complaints, ensuring timely resolution and implementation of corrective actions.

• New Product Launch Leadership

Act as the site lead for new product launches in international markets. Collaborate with regulatory and cross-functional teams to define pre-launch actions and ensure successful execution from planning to delivery.

• Problem-Solving & Cross-Functional Collaboration

Investigate and resolve quality issues, working closely with other departments to implement sustainable solutions.

QUALIFICATION & SKILLS

• Education:

• • Bachelor’s degree in Pharmacy, Veterinary, Chemistry, Biology, or related field.

• Experience:

• • Minimum 7 years of experience in Quality Assurance within pharmaceutical or animal health manufacturing.

  • At least 2 years in a supervisor role.

• Technical Expertise:

• • Strong knowledge of WHO-GMP, GSP, and regulatory requirements for animal health products.

  • Experience in audits, inspections, and QMS implementation.

• Leadership Competencies:

• • Proven ability to lead and develop high-performing teams.

  • Strong decision-making, problem-solving, and project management skills.

• Other Skills:

• • Excellent communication and stakeholder management abilities.

  • Proficiency in English and MS Office applications.

Required Skills:

Adaptability, Adaptability, Aseptic Manufacturing, cGMP Compliance, Complaints Investigation, Consumer Complaint, Corrective Action Management, Data Analysis, Decision Making, Documentation Review, Efficiency Optimization, FDA Regulations, GMP Compliance, Interpersonal Relationships, IS Audit, Laboratory Operations, Laboratory Quality Control, Management Process, Quality Assurance (QA), Quality Assurance Processes, Quality Improvement, Quality Inspections, Quality Operations, Quality Risk Assessment, Quality Standards {+ 5 more}

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/8/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.