Quality Assurance Technician

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

Responsible for managing the Calibration Program and providing technical assistance to support daily QA operations, projects, measurement methods and performance testing, and execution of the Quality Business System.

This position reports to the site Quality Manager. It is a 1st shift (6:30 AM-3 PM) position, however, you may be asked to work a modified shift that would include some 2nd Shift hours on occasion. This role is onsite and is based Export, PA.

Primary Job Duties and Responsibilities

• Manage the Quality Assurance Calibration System

  Issue list of monthly calibration requirements, assure timely completion of the calibrations, and verify record completeness and accuracy

  Coordinate outside calibration services and related activities (testing, quotes, shipping, receiving)

  Maintain and assist in the optimization of the Gage Trak Calibration software/database/process

  Manage the Quality Assurance and Production gage inventory

  Provide training and coaching on inspection and calibration methods

• Make decisions using detailed Acceptance Criteria and Product Specifications regarding quality of the parts/components
• Provide daily functional support to the QA Lab to resolve production, quality, safety, and equipment/gage related issues

a) Verify non-conformances

b) Support daily inspections and testing as required

• Provide support for continuous improvement and new product/process development projects
• Assist with the maintenance of the Quality Business System

  a) Update and recommend improvements to existing procedures and develop new procedures

  b) Assist with the electronic document control for the Quality Department (QBS)

  c) Develop and improve inspection methods

  d) Provide training on document/process changes

  e) Manage the Internal Audit Process and conduct internal audits to ensure compliance with current ISO Standards

  f) Assist with external ISO surveillance audits

• Certifications, Approvals and Registrations a) Support outside agency visits related to certifications by interacting with the auditor/inspector, reviewing certification, records, and listings b) Maintain all certifications, records, listings in electronic format c) Review and monitor parts and products to ensure compliance of product to regulatory body requirements along with conformance to all applicable standards
• Provide support to the Returned Material Authorization Process as required
• Participate in and conduct Material Review Board meetings as required      
• Assume responsibility for other projects and duties as assigned by Manager, Quality or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
• Travel Requirements: Minimal

Required Qualifications

• High school diploma or GED
• A minimum of 3+ years of experience with Quality Assurance Inspection, Methods, Quality Systems, or Manufacturing.
• Internal Auditor (ISO) certification required.
• Experience in basic Metrology and Calibration is required.
• Quality/Mechanical Lab experience is a plus.
• Understanding of inspection techniques and ability to use inspection equipment (micrometers, calipers, CMM, microscope, height gages, etc.).
• Ability to read and interpret part/assembly drawings.
• Computer proficiency on Microsoft Office (Word, Excel, Outlook, Explorer).
• Excellent interpersonal skills and written communication skills are required.
• Excellent organizational and time management skills are required.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, drug screening, and required pre-employment testing as a condition of employment.

Preferred Qualifications

• A.S Degree—Manufacturing, Engineering, or technical discipline.
• ASQ Certifications (CMI, CQT, CQA) preferred.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Export, PA location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements

Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry up to 50lbs.
• Ability to physically move around the manufacturing floor at times.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Onsite)

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.