Job Description
Position Summary:
Provide the highest level of service and customer satisfaction.
The Warehouse Warranty Administrator is responsible for efficiently processing returned items and ensuring that returned merchandise is accurately inspected, sorted, documented, and prepared for the next appropriate step. This position plays an important role in maintaining inventory accuracy, product quality, and timely processing of customer returns.
Essential Functions of this Role:
The essential duties and responsibilities of this position include, but are not limited to:
- Perform computer lookup/inquiries to determine product location and/or description.
- Inspect returned items and accessories for condition, defects, damage, stains, wear, or missing components.
- Receive and process returned items according to established warehouse procedures.
- Verify returned merchandise against return documentation, packing slips, or system records.
- Operate Intermec scanner, virtual terminals.
- Sort merchandise into appropriate categories, such as:
- Restock
- Repackaging
- Quality inspection
- Repair or alteration.
- Damaged/defective
- Vendor return
- Disposal
- Re-fold, repackage, retag, and prepare sellable merchandise for inventory.
- Identify discrepancies between the physical product and system information and report them to Customer Service
- WMS knowledge -SAP, High Jump, NetSuite
- Maintain a clean, organized, and safe work area.
- Attention to detail and ability to follow directions to meet deadlines.
- Follows all warehouse safety and security procedures.
- Meet or exceed accuracy and productivity expectations.
- Assist in other departments of the warehouse, as necessary.
- Maintain high inventory accuracy.
- Properly identify merchandise conditions.
Supervisory Responsibilities:
Work Environment:
- Must be able to work in a warehouse environment with variable noise levels, lighting conditions, and temperature variations.
- Due to forklifts and other equipment traveling through the warehouse the environment can be noisy, dusty, may emit gas fumes, and create excessive vibrations.
- Appropriate safety equipment and procedures must be followed at all times.
Physical Demands:
- Must be able to move around in a large, fast-paced warehouse for 8 or more hours.
- Requires the ability to lift, carry, push, or pull up to 75lbs frequently.
- Prolonged periods of standing and walking on concrete surfaces.
- Requires bending, squatting, climbing, and reaching.
- Requires the use of hands for simple grasping and fine manipulations.
- Team lift - carry, push or pull up to 100lbs frequently.
Expected Hours of Work:
- Must be available during standard operating hours, Monday through Friday
- Start and end times may vary due to operational need.
- Remain flexible with working schedules is required, to include working overtime, evenings, and weekends as there may be an occasional adjustment to meet the business needs.
Travel:
Required Education, Experience and Skills:
- Must have the ability to read, write, and communicate effectively in English for business and safety purposes.
- Must be at least 18 years of age.
- 1 to 2 years of related experience and/or education
- Must be an adaptive learner with the ability to manage multiple tasks simultaneously, maintain focus and adapt to a variety of challenges.
- Proficient using Microsoft Office (Outlook, Word, Excel)
- Work as part of a team and communicate and collaborate effectively with people in other departments globally.
- Experience processing e-commerce and dealer returns.
- Positive attitude - work as part of a team and/or independently
- Active listening skills
- Be initiative-taking.
- Basic math, reading, and voice comprehension is necessary.
- Ability to read packs, order labels, other information and match visible items and other data.
- Maintain regular attendance.
- Ability and disposition to conduct instructions furnished in written, or diagram form.
- Ability to identify different apparel styles, sizes, colors, and product conditions.
- Familiarity with apparel quality-control procedures
Preferred Education, Experience and Skills:
- Reliable transportation
- Knowledge on WMS – High Jump, SAP, NetSuite, Virtual Terminal, RF scanners.
- Strong verbal and written communication skills
- Strong time management skills that enable on-time project delivery
- Ability to effectively work in a diverse work environment.
- Strong organizational skills, ability to manage multiple tasks simultaneously and maintain focus and adapt to a variety of challenges.
Additional Eligibility Qualifications:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Authorization/ Security Clearance:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range:
Starting Hourly Rate: $17.50
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Protected Veteran/Disabled
