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Charlotte, North Carolina, United States
Onsite
Not Available
Permanent
Join us to create change and have an impact in homes around the world.
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
Where you’ll be:
This position will be based at our Corporate Headquarters located in Charlotte, NC.
About the Role:
The Quality Data Analyst plays a critical role in driving product quality improvements and enhancing consumer satisfaction through data‑driven insights. This role brings the Voice of the Consumer (VoC) into the North America Quality organization by transforming field data—such as warranty claims, product returns, and consumer feedback—into actionable insights.
Working closely with Product and Manufacturing Quality, Warranty and Service Operations, Product Development, and Finance teams, the analyst identifies trends, uncovers root causes, and supports continuous improvement initiatives that improve product reliability and reduce warranty costs. Success in this role requires strong analytical and statistical expertise, the ability to translate complex data into meaningful business insights, and effective collaboration across cross‑functional teams.
Key Responsibilities:
Develop and maintain dashboards, KPIs, and automated reports using Power BI, Power Query, and Excel to monitor product quality and warranty performance
Analyze large datasets including warranty claims, product returns, service data, and consumer feedback to identify trends and root causes of quality issues
Generate actionable insights to support product reliability improvements and warranty cost reduction initiatives
Build and apply predictive models to forecast product failures, identify emerging risks, and support proactive decision‑making
Translate Voice of the Consumer data into clear improvement opportunities for product and quality teams
Partner with Field Quality Engineers to support root cause analysis and corrective action implementation
Collaborate with cross‑functional teams to ensure data insights influence product design, manufacturing processes, and service strategies
Create clear, compelling visualizations and presentations for stakeholders, including senior leadership
Standardize and improve data processes, reporting accuracy, and data accessibility across quality systems
Support continuous improvement initiatives by linking data insights to operational and financial outcomes
Minimum Qualifications:
Bachelor’s degree in Data Science, Statistics, Engineering, Computer Science, or related field (Master’s preferred)
3+ years of experience in data analytics, data science, or a related role, preferably within manufacturing, quality, or service environments
Strong proficiency in SQL and Python for data extraction, analysis, and modeling
Experience with data visualization tools such as Power BI and advanced Excel
Solid understanding of statistical analysis, data modeling, and exploratory data analysis techniques
Experience working with quality, warranty, or customer service data
Strong communication skills with the ability to present complex insights to both technical and non‑technical audiences
Preferred Qualifications:
Experience with predictive analytics, machine learning, and forecasting models
Familiarity with cloud data platforms such as Azure or Databricks
Knowledge of quality methodologies such as Six Sigma, FMEA, SPC, or root cause analysis
Experience in the appliance or consumer durable goods industry
Benefits include:
Flexible work hours/hybrid work environment
Medical, dental, vision and life insurance
Competitive holiday and vacation time off program
Retirement Savings Plan (401(k)) with relevant company contribution.
Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on:
Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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