Quality Engineer

Accountabilities:

Software testing and validation: Design, document, execute, and maintain manual, exploratory, regression, integration, end-to-end, smoke, and risk-based test cases across web applications, mobile platforms, APIs, and backend services.
Develop and maintain structured testing strategies that support sprint delivery, comprehensive test coverage, release readiness, and ongoing production quality.
Quality engineering and automation: Contribute to the evolution of scalable quality engineering practices by introducing repeatable testing approaches and automation where appropriate.
Identify opportunities to reduce repetitive manual testing, strengthen regression coverage, improve documentation, and streamline quality processes across engineering teams.
Cross-functional collaboration: Partner with Product Owners, Software Engineers, Operations, Clinical stakeholders, and Support teams to clarify requirements, assess testability, identify risks, investigate defects, and validate fixes.
Participate throughout the software development lifecycle, raising concerns early and helping teams make informed decisions about product quality and deployment readiness.
Healthcare workflow validation: Test essential digital healthcare processes, including patient registration, insurance information capture, payment processing, electronic medical record (EMR) integrations, messaging, and operational tools.
Evaluate application functionality against real-world workflows and user expectations, identifying gaps between written acceptance criteria and practical business needs.
Build a strong understanding of product behavior, data flows, integrations, and operational dependencies to identify edge cases and potential downstream impacts.
Technical and accessibility testing: Perform API validation, cross-browser testing, accessibility and ADA-informed testing, integration testing, and end-to-end workflow validation using appropriate tools and methodologies.
Apply test management practices, test data analysis, logs, repeatable checks, and pipeline quality gates to improve coverage, traceability, and confidence in software releases.
Release readiness and continuous improvement: Support production readiness through critical workflow validation, defect resolution verification, risk communication, and go/no-go recommendations.
Contribute to defect trend analysis, root cause investigations, quality metrics, test coverage reporting, and continuous improvement initiatives.
Monitor quality risks and communicate findings clearly to technical and non-technical stakeholders to support timely and effective resolutions.
Support and operational quality: Manage support tickets by investigating reported issues and providing clear, practical assistance to end users.
Participate in on-call and occasional off-hours coverage when needed to support releases, production validation, and critical quality requirements.
Promote a culture of shared quality ownership, collaboration, accountability, and continuous learning across product and engineering teams.
Requirements:
Education: A bachelor's degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related discipline is preferred as a requirement. An equivalent combination of education and relevant experience may also be considered.
Professional experience: At least three years of hands-on experience in manual, exploratory, regression, integration, API, web, mobile, or enterprise application testing, or equivalent demonstrated experience in software quality, engineering, automation, technical support, or product development.
Software testing expertise: Demonstrated ability to develop thoughtful test plans, execute detailed manual validation, assess end-to-end workflows, identify risks early, investigate defects, and communicate findings effectively.
Quality engineering practices: Experience with, or a strong interest in developing expertise in, test automation, API testing, CI/CD quality gates, regression strategy, accessibility testing, cross-browser validation, observability, and production defect prevention.
Software development lifecycle: Experience working with Agile delivery teams and contributing to requirements clarification, story refinement, sprint execution, test coverage, release validation, and continuous delivery practices.
Technical tools: Familiarity with tools such as Azure DevOps, Jira, QMetry, BrowserStack, or comparable testing and project management platforms. The ability to apply sound quality principles is more important than experience with a particular tool.
Healthcare technology knowledge: Experience in healthcare technology is preferred, particularly familiarity with urgent care operations, patient registration, electronic medical records, HL7 integrations, Epic, eClinicalWorks, payment workflows, or revenue cycle processes.
Accessibility awareness: Understanding of accessibility standards, ADA considerations, inclusive design principles, and practical testing techniques for accessible web and mobile experiences is an advantage.
Analytical and critical-thinking skills: Ability to connect technical behavior with business objectives, understand complex processes, evaluate potential impacts, investigate root causes, and identify issues beyond straightforward test scenarios.
Communication and collaboration: Excellent written and verbal communication skills, sound professional judgment, and the ability to ask thoughtful questions, challenge assumptions constructively, and build productive relationships across departments.
End-user focus: A commitment to validating software against real-world use cases and the needs of patients, providers, clinical staff, operations teams, and support personnel.
Organization and accountability: Strong attention to detail, effective prioritization, and the ability to manage multiple testing activities while maintaining accurate documentation and reliable results.
Adaptability and initiative: A proactive, curious mindset, with the ability to learn new systems quickly, navigate ambiguity, take ownership of quality outcomes, and recommend practical improvements.
Preferred additional qualifications: Certifications or training in quality engineering, test automation, accessibility, cloud technologies, healthcare technology, or security are beneficial.
Work environment: Ability to work effectively in a fully remote environment, collaborate across distributed teams, and participate in occasional travel, generally once or twice per year and up to 5%.
Additional requirements: The role may involve occasional on-call or off-hours coverage. Some activities may require standard office-based physical tasks, including lifting or carrying materials weighing up to 25 pounds, and the use of appropriate safety equipment when necessary.
Benefits:
Competitive annual salary: $83,500–$114,858, depending on experience, skills, education, geographic location, and other relevant business factors.
Fully remote work: The opportunity to work remotely within the United States.
Professional development: Opportunities to strengthen technical expertise in quality engineering, test automation, software delivery, accessibility, and healthcare technology.
Cross-functional collaboration: Work alongside Product, Engineering, Clinical, Operations, and Support professionals to improve software quality and delivery outcomes.
Meaningful impact: Contribute to reliable digital healthcare solutions that support patients, providers, and urgent care operations.
Innovation and continuous improvement: Help shape evolving quality engineering practices, improve testing efficiency, and influence how software quality is integrated into the development lifecycle.
Collaborative workplace culture: An emphasis on teamwork, accountability, innovation, integrity, diversity, inclusion, and respect.
Occasional business travel: Limited travel opportunities for team meetings, training, site visits, market launches, and other business needs, typically up to 5%.