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Quality Management Engineer
Job Summary
The Quality Management Engineer is responsible for ensuring the highest level of product quality across Adtran’s hardware and software portfolio throughout the entire product lifecycle. This role combines traditional Quality Management with software-focused Quality Assurance, working cross-functionally with R&D, Manufacturing, Sales, and Supply Chain to drive metrics-based, continuous improvement.
The ideal candidate is a proactive, technically strong quality professional who supports Product Lifecycle and Compliance processes for complex networking and telecommunications products.
Key Duties and Responsibilities
- Act as a Quality Management (QM) technical expert for Adtran products within assigned scope.
- Serve as the QM representative for Product Lifecycle and Change Management activities.
- Provide defined Quality deliverables throughout the Product Lifecycle (PLCP).
- Proactive software quality assurance monitoring throughout developement.
- Review and provide approval or recommendation for product readiness at key lifecycle milestones for both hardware and software.
- Monitor and analyze quality performance data (software and hardware defect trends, RMAs, customer complaints, trouble tickets) to identify recurring issues and improvement opportunities.
- Lead or support 8D, PSDM, and root-cause problem-solving activities for internal and customer-reported product/process issues, ensuring corrective and preventive actions are implemented.
- Drive improvements within development and manufacturing teams.
- Interface with Supplier Quality teams and provide feedback on supplier-related issues.
- Interface with internal customer sales teams and with external customers.
- Generate and present quality reports to internal stakeholders and customers.
- Chair or participate in Quality Data Review meetings focused on continuous improvement.
- Lead and influence cross-functional teams to resolve quality issues and improve product and process performance.
- Serve as a quality advocate balancing customer satisfaction, compliance, and business needs.
- Support additional Quality initiatives and projects as business needs evolve.
- Aggressively pursue AI automation for trend tracking and process improvement. Work implementation with appropriate resources.
Required Qualifications
Education
- Bachelor’s degree in Engineering, Computer Science, Software Engineering, or a related technical field.
Experience
- 5+ years of combined experience in Quality Management, Software QA, or Product Quality Engineering.
- Experience working with R&D, Engineering, Manufacturing, and/or Software Development teams.
- Proven experience with metric-driven quality improvement.
- Familiarity with Product Lifecycle Management (PLM/PLCP) processes.
- Experience working in structured development environments and with release/change control processes.
- Hands-on experience with root cause analysis, corrective and preventive action (CAPA).
Quality & Technical Knowledge
- Strong understanding of ISO 9001, TL 9000, or equivalent quality management systems.
- Knowledge of proactive quality tools (FMEA, PSDM, MTBF analysis or similar).
- Experience with test management tools and defect tracking systems.
- Familiarity with ERP (SAP), CRM (Salesforce), PDM/PLM systems.
- Solid understanding of reliability engineering and process improvement methodologies (Lean, CI).
Skills & Competencies
- Excellent communication and presentation skills (written and verbal).
- Comfortable interfacing with internal and external customers.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Proactive, self-directed, and detail oriented.
- Ability to balance customer expectations with business objectives.
- Strong interpersonal skills and ability to lead without direct authority.
- Demonstrated forward‑thinking mindset regarding the use of AI and automation, with the ability to identify and apply relevant solutions to improve role‑specific processes and outcomes.
Preferred Qualifications
- Experience with cloud-based software and security compliance standards.
- Advanced data analysis and reporting skills (Excel, Power BI, or equivalent).
