Quality Management System Coordinator

Create futures worth inheriting with RBG and the SJ Group 

About SJ Group

At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life.

A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision.

Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come.

About Robert Bird Group (RBG)

Robert Bird Group (RBG) is a global consulting engineering firm renowned for delivering complex, innovative and award-winning projects across the built environment. Since its establishment in 1982, RBG has grown from a specialist structural engineering practice into a multidisciplinary consultancy operating across Australia, New Zealand, Asia, the Middle East, the United Kingdom and North America.

About the Role

Put quality first. Drive better outcomes. Make an impact.

Quality isn't just about compliance at RBG. It's about enabling our people to consistently deliver exceptional engineering solutions and outstanding project outcomes.

We are seeking a Quality Management System Coordinator to join our Brisbane / Sydney team in a hybrid working environment. Reporting to the Regional Quality Director, you will play a key role in supporting, maintaining and continually improving the Quality Management System (QMS) across RBG's Australian and New Zealand operations, while supporting alignment with broader SJ Group requirements.

Working closely with project teams, technical leaders and business operations, you will help embed quality practices into everyday activities while supporting the delivery of certification requirements, continuous improvement initiatives and a strong quality culture throughout the business.

Key accountabilities include, but are not limited to:

Working collaboratively with the Regional Quality Director, Quality team and stakeholders across the business, your responsibilities will include:

Quality Management Systems

• Support the implementation, maintenance and continual improvement of the RBG and SJ Group Quality Management System.
• Assist with the development, review and control of policies, procedures, standards and other controlled documents.
• Promote consistent application of quality requirements across projects and business operations.

Audits and Certification

• Coordinate and support internal and external audits.
• Assist with ISO certification activities and surveillance audits.
• Monitor and follow up corrective actions, non-conformances and continuous improvement opportunities.
• Support supplier and subcontractor quality assurance activities where required.

Project and Operational Support

• Provide practical quality advice and guidance to project and operational teams.
• Assist project teams in understanding and applying quality requirements.
• Support risk identification and quality planning activities across key projects.

Continuous Improvement

• Identify opportunities to improve business processes, systems and ways of working.
• Support the implementation of quality improvement initiatives and lessons learned programs.
• Contribute to the development of quality metrics and performance reporting.

Training and Capability Development

• Deliver quality awareness sessions and support training initiatives.
• Assist employees in understanding ISO requirements, quality processes and management system expectations.
• Help foster a proactive culture of quality and continuous improvement.

Monitoring and Reporting

• Maintain quality records and management system documentation.
• Monitor quality performance indicators and prepare reports for management review.
• Assist with quality-related communications and reporting across the business.

About You

You are a motivated quality professional who enjoys working collaboratively with technical and operational teams to achieve practical outcomes.

You will ideally possess:

• A relevant tertiary qualification in Quality, Engineering, Business or a related discipline.
• Internal Auditor qualifications and experience with ISO 9001; exposure to ISO 14001 and ISO 45001 would be advantageous.
• 2 + years' experience in a Quality Assurance, Quality Coordinator or Quality Management Systems role.
• Experience supporting certified management systems within engineering, consulting, professional services, construction or infrastructure environments.
• Sound understanding of management system principles and ISO standards.
• Strong organisational and coordination skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship-building capabilities.
• Ability to coach and influence employees at all levels of the organisation.
• Experience with Microsoft Office and SharePoint.

Why Join Us?

• Join a collaborative and supportive team environment
• Work within a respected Global professional services organisation
• Opportunity for professional growth and career development
• Flexible and inclusive workplace culture
• Hybrid working environment
• Exposure to diverse stakeholders and projects across ANZ
• Contribute to meaningful quality initiatives that directly support project success and client satisfaction.

This is a role for someone who wants to be part of the business, not simply the compliance function.

You’ll have the opportunity to work across projects, operations and leadership teams, influence how quality is embedded across the organisation, and make a tangible contribution to the way SJ Group delivers its work.

If you're passionate about quality, continuous improvement and building strong relationships across a professional services environment, we'd love to hear from you.

For a confidential conversation, please contact Ami on Ami.Jordan@sjgroup.com

To learn more about Robert Bird Group, visit: www.rbg.com

SJ Group is committed to building a diverse, inclusive and gender‑equitable workforce and encourages applications from people of all backgrounds across engineering and technical disciplines. We provide a supportive and flexible working environment that recognises individual contribution, supports career progression, and enables our people to balance work and life at all stages of their career.

We are proud to foster an inclusive culture that supports gender equity, LGBTI+ inclusion and First Nations representation, with access to strong professional networks, role models, and mentoring and sponsorship programs.

All recruitment activities go through our Recruitment & Talent function and currently, this role doesn’t require agency input. Please do not forward resume directly to RBG employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.