Quality Manager

What You’ll Get to Do

The Quality Manager oversees our quality program, ensuring that product, manufacturing testing, & reporting meet external industry & safety standards.

Responsibilities

• Maintain quality reports across departments
• Drive external quality improvement initiatives
• Participate in meetings for the development & implementation of RPN activities
• Play a key role in the Credit & Replacement (C&R) process, maintain product testing compliance (IGCC), & support resolution of external customer concerns
• Participate in layered audits for process verification, gauge verification, error-proofing, & related activities
• Serve as a liaison for external customer issues, working toward resolution of quality concerns to minimize liability
• Serve as a liaison between glass associations & third-party certification programs
• Investigate significant quality matters (high dollar value, complex or multi-supplier issues) toward customer resolution
• Contribute to specialty projects aligned with corporate initiatives
• Understand customer expectations & needs, outline quality standards, & develop quality control processes
• Implement methods to inspect, test, & evaluate products & production equipment
• Ensure products meet quality standards
• Prepare reports by collecting, analyzing, & summarizing data
• Train & coach production team members in production practices & quality assessment
• Track products through the manufacturing process to verify accuracy at every stage
• Perform final product inspections to confirm alignment with industry, company, & customer standards
• Troubleshoot & problem-solve product quality issues
• Support the implementation & sustainability of the Quality Management System within our Operational Excellence (OpEx) framework

What We Are Looking For

We know confidence gaps and imposter syndrome can hold great candidates back, if you meet most, but not all, of the qualifications below, we still want to hear from you.

• Minimum of 3 years experience in quality management or continuous improvement 
• Comfort working with Windows-based software
• Strong verbal & written communication skills, with the ability to engage professionally with people at all levels of the organization & with external contacts
• Ability to stay focused under pressure, meet deadlines, & manage multiple priorities with flexibility
• CQE certification is a plus, not a requirement