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渋谷区, 日本
Onsite
Job Description:
Department Overview
Our department focuses on operating Rakuten Mobile shops, serving as a core driver for business growth by creating customer touchpoints through physical channels. These shops are not merely locations for signing contracts; they act as the "front line of customer engagement" where we offer cross-service solutions-including telecommunications, fintech, and e-commerce-across the Rakuten Group, playing a vital role in supporting our brand experience.
The Shop Operation Section serves as a "strategic hub" for our physical store network. Specifically, the Shop Development Group is responsible for planning and executing the store opening strategies that form the foundation of our business growth, as well as managing lease agreements for existing locations. Beyond simple property selection, we drive the sustainable expansion of our store network by negotiating terms to maximize ROI, standardizing the entire store-opening process, and leveraging technology to build robust property management systems.
Position:
Why We Hire
With the expansion of the Rakuten Mobile shop business, we need to strengthen our organization to drive decision-making for store opening strategies and existing store operations based on data. The Shop Development Group handles a wide range of responsibilities, including site selection, profitability assessment, contract management, and business process improvement. To achieve sustainable network expansion, it is essential to have a framework that enables highly accurate decision-making by leveraging trade area data, existing store performance, and competitor information. We are looking for an individual who can support store development strategies and business improvements through data analysis and facilitate decision-making in collaboration with relevant departments.
Position Details
In this position, you will contribute to the formulation of Rakuten Mobile’s store opening strategies, the visualization and improvement of store development operations, and the support of management decision-making through the analysis of trade area data, competitor information, and existing store performance.
- Formulate and develop store opening strategies that maximize ROI by integrating and analyzing trade area data, competitor information, and existing store performance.
- Build dashboards and generate reports to visualize store development progress and profitability, enabling management to make swift and accurate decisions.
- Model historical store opening data to improve business processes, aiming to reduce lead times and costs from site selection to store opening.
- Collaborate with other departments to lead data-driven decision-making regarding store openings and closures.
Work Environment
Shop Development Group: 14 members1 Manager, 2 Assistant Managers, 11 Members
Mandatory Qualifications:
- Professional work experience with a proven track record of using numbers and data to conduct business improvements, organize issues, and create reports (regardless of industry).
- Practical experience in data aggregation and analysis using Excel (ability to use functions and pivot tables to organize multiple data sets and identify trends or issues).
- Experience in analyzing the current situation and proposing improvements based on sales performance, business results, customer data, or operational progress data.
- Experience in proactively managing the process of clarifying requests, gathering necessary information, creating materials, and reporting, while collaborating with relevant departments and team members.
- A proactive attitude toward learning new knowledge and taking on unfamiliar tasks.
- Comfortable working with numbers and interested in determining next actions based on analytical results.
Desired Qualifications:
- Experience in formulating store opening strategies based on quantitative evidence such as market data or sales forecasting.
- Practical experience in data processing and analysis using SQL, BI tools (DOMO, Tableau, etc.), or advanced Excel functions.
- Experience in not just reporting numbers, but deriving "next actions" from analysis results and executing tasks in collaboration with others.
- Experience in managing projects while incorporating the needs of multiple stakeholders.
Other Information:
Additional information on Location
Tokyo, Japan
Additional information on Transfer
Yes (Domestic and international business trips and relocations may be required)
Additional information on English Qualification
TOEIC score of 600 or higher
Holiday Work
While the position is based on a two-day weekend, holiday work may be required depending on business conditions.
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Languages:
English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent)