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United States
Remote only
Not Available
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an RCM Projects Coordinator based in the United States.
We are seeking a detail-oriented and proactive professional to support Revenue Cycle Management (RCM) operations within the healthcare sector. In this role, you will coordinate hospice room and board invoice processing, validate billing information, and help ensure accurate reimbursement and timely payments. You will collaborate with healthcare facilities and cross-functional teams across billing, accounting, operations, and information technology to resolve discrepancies and maintain reliable financial records. You will also track outstanding items, analyze reporting data, and identify opportunities to improve workflows. This remote position offers a hands-on opportunity to combine financial coordination, problem-solving, and process improvement in a mission-driven healthcare environment. Candidates must have hospice RCM experience and be available to work Eastern Time business hours.
Coordinate the receipt, tracking, and processing of facility invoices, reviewing submissions for completeness, duplicate entries, accurate patient information, service dates, and contracted rates.
Partner with Medicaid Billing to validate invoice details, eligibility information, and supporting documentation before claims are submitted.
Investigate and resolve billing and payment discrepancies involving patient records, service dates, reimbursement rates, eligibility, claim status, and payment activity.
Monitor billing and payment milestones, follow up on outstanding items, and coordinate manual paysheets and payment exceptions in accordance with established approval procedures.
Work closely with Accounting to investigate payment issues and ensure accurate, timely processing.
Serve as a primary contact for routine facility inquiries related to room and board invoices, payment status, submission requirements, and processing timelines.
Maintain accurate and complete records linking facility invoices, billing validation, and payment activity across designated systems and tracking tools.
Prepare and maintain reports on invoice volumes, aging, missing documentation, outstanding payments, and processing exceptions.
Identify recurring discrepancies and process gaps, recommend workflow improvements, and support initiatives that enhance accuracy and operational efficiency.
Maintain records in systems such as MatrixCare and Smartsheet, document technical issues, and coordinate system support requests.
Assist with system testing, process documentation, audits, and staff education to support consistent workflows and effective implementation of improvements.
Protect confidential patient and financial information while following organizational policies, approval controls, and applicable compliance requirements.
Requirements:
High school diploma or equivalent required; an associate degree is preferred.
At least five years of experience in healthcare billing, accounts payable, revenue cycle management, or a related administrative function.
Required hospice Revenue Cycle Management (RCM) experience.
Strong attention to detail and demonstrated ability to review, validate, reconcile, and track information across multiple sources.
Proficiency in Microsoft Office applications, particularly Excel, as well as Outlook and other standard business tools.
Strong written and verbal communication skills, with the ability to work effectively with internal departments and external healthcare facility contacts.
Excellent organizational and time-management skills, including the ability to manage competing priorities, meet deadlines, and follow issues through to resolution.
Strong analytical and problem-solving abilities, particularly when researching billing discrepancies and payment exceptions.
Experience with hospice operations, Medicaid billing, skilled nursing facilities, or room and board reimbursement is preferred.
Familiarity with facility contracts, invoice reconciliation, accounts payable, and vendor payment processes is an advantage.
Experience with MatrixCare, Smartsheet, NetSuite, or comparable healthcare and financial systems is preferred.
Ability to work independently in a remote environment while collaborating effectively across teams.
Availability to work from 8:00 a.m. to 5:00 p.m. Eastern Time.
Authorization to work for any employer in the United States; visa sponsorship or transfer of existing employment visa sponsorship is not available.
Benefits:
Annual salary range of $55,000–$65,000, depending on relevant experience and role responsibilities.
Comprehensive medical, dental, and vision insurance.
401(k) retirement plan with employer matching contributions.
15 days of paid time off annually, plus 10 paid holidays.
Tuition reimbursement and certification assistance to support professional development.
Wellness programs and employee discounts.
Reimbursement programs for eligible cell phone, mileage, and gym membership expenses.
Remote work arrangement within the United States.
Opportunity to contribute to healthcare financial operations that support hospice and palliative care services.
A supportive, growth-oriented work environment with opportunities to strengthen revenue cycle, billing, and process improvement expertise.