Want to know if this job is worth applying to?
Sydney, New South Wales, Australia
Onsite
Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
Consistently ranked as a Top Place to Work
2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
Position Summary
The RCM Systems Administrator will be responsible for creating and managing system permissions and user accounts, technical projects involving the creation of automation macros within the RCM organization, 3rd party Payer Portal management, including user provisioning/deprovisioning, gSuite Google Drive folder administration for BOOST - including Global Vendors, RCM Teams, and RCM Clients.
Essential Duties and Responsibilities
Global User Access Management
Maintain secure logs for all incoming requests from Global Teams, including requests for New Access, Terminations, and Trouble Tickets
Submit requests for ModMed People Ops or ModMed IT using established templates that correspond with the request type and include necessary stakeholders in ticket requests for visibility and/or approval.
Global User Troubleshooting on an as-needed basis, which may include scheduling remote virtual meetings with the Global Team leads to review issues and provide feedback for resolution.
Coordinate meetings between MMIT and our offshore partners when necessary
Access provision of RCM team members (US and Global) to MMBS 3rd Party Payer Portals
Including, but not limited to: Optum Pay/Link, Health Partners, NaviNet, Availity (Admin/Security)
Client Associations as needed, linking to the 3rd Party Payer Portals (Admin/Security)
Monitoring the security of data
Responsible for ensuring data sent offshore adheres to offshore data security practices
Maintain internal user access via gSuite and our proprietary software mmPM – (IT support)
Responsible for presenting security processes to external security auditors - user access and provisioning
Experience and Skills Requirements
At least three years of experience in a similar role
Experience managing processes involving multiple stakeholders simultaneously
Proven knowledge and ability to perform automation script writing
Proficient knowledge of business software applications such as Excel, Word, and PowerPoint
Possess well-developed communication and interpersonal skills
Ability to effectively manage time and competing priorities using sound judgment and discretion
Professional demeanor required
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.
We do not:
Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
Conduct hiring via informal messaging apps or personal email IDs.
All official communication is made only through verified channels, our website, and recognised recruitment platforms.
We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .
ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.