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Manila, Philippines
Onsite
At ING, we believe people should spend less time dealing with friction and more time focusing on what matters to them. Behind every great customer experience is a team making smart decisions in real time.
We're looking for a Real-Time Workforce Analyst who thrives in a fast-paced environment and enjoys turning live operational data into immediate action. In this role, you'll help ensure service levels remain on track, support business continuity, and provide real-time insights that enable teams to perform at their best.
As a Real-Time Workforce Analyst, you will be responsible for end-to-end intraday workforce management. From monitoring live operational performance to implementing real-time interventions, you'll play a critical role in maintaining service levels, optimizing workforce utilization, and supporting operational decision-making.
You will also help establish and standardize real-time analysis processes, communication frameworks, escalation paths, and governance practices that support a high-performing operation.
You'll be part of a collaborative workforce management and operations ecosystem, partnering closely with Operations, HR, IT, Workforce Planning, and Team Leaders. Together, you'll ensure customer demand and workforce capacity remain aligned while enabling quick, effective responses to operational challenges and emerging business needs.
At ING, you'll have the opportunity to work in a collaborative and inclusive environment where your ideas and expertise help shape how we deliver exceptional service experiences. You'll work alongside talented colleagues, gain exposure to cross-functional stakeholders, and contribute to initiatives that have a real business impact.
Don't let that hold you back. Research shows many talented professionals wait until they match every qualification before applying. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.
Click the application button on our careers site and submit your application through Workday. We look forward to learning more about you.
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With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
