Receptionist

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

BMW of Pembroke Pines is looking for a Service Receptionist to join our team!

The Service Receptionist is an important front-line guest contact for our Service Department and plays a key role in creating a welcoming, professional, and premium experience for every customer. This position helps ensure smooth day-to-day service operations by greeting guests, answering calls, and providing administrative support to the service team.

What Will You Do?

• Use premium-brand telephone techniques and etiquette when assisting customers.
• Serve as the first point of contact for service customers visiting the dealership.
• Greet all customers promptly with courtesy, professionalism, and enthusiasm.
• Assist with customer check-in by directing guests to the appropriate Service Advisor.
• Answer inbound calls and route them to the appropriate service, parts, or dealership personnel, or take and relay messages as needed.
• Help schedule transportation arrangements, including shuttle services, rideshares, or loaner vehicle coordination when applicable.
• Maintain a clean, welcoming reception and customer waiting area.
• Offer refreshments and assist in creating a comfortable experience for customers while their vehicles are being serviced.
• Communicate effectively with Service Advisors, Parts personnel, and other departments to support customer needs.
• Assist with administrative tasks, including filing, scanning, processing paperwork, and maintaining customer records.
• Support appointment scheduling and update customer information as needed.
• Help monitor service traffic and ensure customers are assisted in a timely manner.
• Maintain a professional appearance consistent with the BMW brand.

What Are We Looking For?

• High School Diploma or equivalent
• Willingness to satisfy our background requirements
• Previous receptionist, customer service, hospitality, or dealership experience preferred.
• Friendly, engaging personality with the ability to project a positive attitude both in person and over the phone.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to work effectively with customers and team members across multiple departments.
• Basic computer proficiency and experience with dealership software systems is a plus.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $23.40 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.