Become a part of our caring community
Why this role exists: Our Front Office Healthcare Support team will deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional will work onsite, report to the Center Administrator, and serve as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the center. You will perform core front office responsibilities within defined workflows and escalate issues appropriately.
Data Integrity: You will verify every patient's identity and insurance coverage to prevent downstream billing errors and denials.
Orchestrator of Flow: You will coordinate patient arrival, signaling patient readiness to the clinical team and minimize wait times to support provider throughput.
Customer Experience Champion: As the first and last point of contact, you will use empathy and clear communication to support patient satisfaction and retention.
Financial Steward: You will secure the clinic's financial health by identifying and collecting copays and outstanding balances at the point of service.
What You Will Do
Pre-Visit Preparation: You will review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps. You will identify routine gaps and follow established steps to resolve or escalate them.
Digital-First Intake: You will facilitate patient check-in using digital tools and ensure all demographic information, consents, and Patient Ready signals are completed accurately.
Queue and Wait-Time Management: You will monitor the waiting room and EMR task queues and communicate delays to patients and clinical staff. You will balance patient arrivals, calls, and assigned administrative tasks while maintaining accuracy.
Point-of-Service (POS) Collections: You will discuss financial responsibility with patients, process payments accurately, and conduct daily drawer reconciliations.
Exit and Outreach: You will complete patient checkout, schedule follow-ups, and conduct outreach for missed or preventive care appointments.
Use your skills to make an impact
We assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications.
Required Qualifications
Knowledge
- Computer literacy
- Patient eligibility and benefits
- Scheduling systems for staffing optimization
- EMR systems and patient data management
Skills
- Handle patient concerns while maintaining partnerships
- Follow defined workflows consistently
- Manage patient needs across scheduling, hand-offs, and follow-up
- Manage time and tasks efficiently
- Handle incoming calls accurately and professionally
- Maintain accurate and complete records
- Work effectively across teams
Abilities
- Maintain accuracy and completeness across tasks
- Manage multiple tasks simultaneously while maintaining accuracy
- Other (Behaviors and certifications)
- Demonstrate reliability, punctuality, and integrity with PHI and cash
- Demonstrate professionalism, adaptability and growth mindset
- Demonstrate receptiveness to coaching
Preferred Qualifications
Knowledge
- Communication channels and escalation guidelines
- Digital intake and data verification processes
- Patient identity protection
- Clinical operations and types of clinic visits
- Patient registration processes
Skills
- Independently solve routine front office issues
Abilities
- Manage complex workloads and multiple responsibilities
Other (Behaviors and certifications)
- Medical receptionist certificate from a specialty school
- Customer service experience
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
