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Aurora, Colorado, United States
Onsite
JOB LOCATION
15001 E Alameda Pkwy Aurora, Colorado 80012-1554City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
PRIMARY DUTIES & RESPONSIBILITIES
**This job announcement is for collecting candidate applications for current and future Records Technicians. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **
The deadline to submit applications is December 18th, 2026, However, it is subject to close at any time without prior notice once a sufficient pool of qualified applicants is obtained.
**All applicants who pass through minimum qualifications must be sent through a Critical exam, interview, and thorough police background which includes fingerprints and polygraphs.
The hiring range for this position is $24.03 - $30.04 hourly.
OVERVIEW OF POSITION / DEPARTMENT
The Records Technician is responsible for incoming phone calls, collecting, processing, storing, and disseminating criminal information and reports to law enforcement personnel, courts, and the public with efficiency and strong customer service.
PRIMARY DUTIES & RESPONSIBILITIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.
Education:
High School Diploma or GED. The selected candidate will be required to submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume.
Experience:
One (1) year of general office or clerical experience including data entry and customer service experience.
Licenses and Certifications:
CCIC/NCIC certification preferred but required within 6 months of employment.
Colorado Certified Records Network (CCRN) Master Certification preferred but not required.
Preferred Experience:
Two (2) years office, clerical, and/or legal experience to include data entry and customer service.
Experience working in a judicial or law enforcement environment.
Knowledge:
Knowledge of office practices and procedures; business English.
Manual and computer filing and records management systems and databases.
Complex record keeping systems; Word, Windows.
Abilities:
Ability to establish and maintain effective working relationships with employees and citizens.
Handle stressful situations with tact and diplomacy.
Communicate effectively both orally and in writing.
Perform complex data entry activities, attention to detail.
Work any shift (Days, Nights, Weekends) including holidays.
Please note that the Records Division cannot guarantee shifts.
Shifts are Bid on each year based on seniority.
Ability to give and receive constructive feedback
Skills:
Skill in passing a CritiCall Exam, that measures skills in 10 different competencies which include: Data entry, sentence clarity, and multi-tasking
Essential Personnel:
When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
Physical Demands:
Sedentary physical work that involves moving no more than 10 pounds at a time
Frequent lifting, carrying, walking, and standing.
Hand/eye coordination to operate computer keyboard.
Vision to read and interpret reports, documents, and other written information.
Frequent speech communication and hearing to maintain communication with employees and citizens.
Memory to retain updated processes, complete tasks that are important but infrequent and highly technical tasks.
Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available
Judgment to ensure confidential information remains protected
Work Environment:
Essential duties performed primarily on-site in clean, comfortable environment with some shared workstations and equipment.
Shift work to include days, nights, working weekends and holidays.
Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available
Judgment to ensure confidential information remains protected
Shift work to include days, nights, working weekends and holidays
Please note that the Records Division cannot guarantee shifts.
Shifts are Bid on each year based on seniority.
Equipment Used:
Frequently uses computer keyboard and telephone, fax machines, copiers, and microfilm equipment.
This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.
Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.
Employment references will be conducted on finalists for City of Aurora vacancies.
Notice Regarding Colorado Identification Document Protections (HB26‑1283)
As part of the employment eligibility verification process, the city of Aurora may request government-issued identification documents as permitted by law. Original identification documents will be reviewed only as necessary for employment eligibility verification and will not be retained longer than permitted by law. Applicants will retain possession and control of their original identification documents except for any temporary retention permitted or required by law.