We’re looking for a Recruitment Operations Coordinator to join our Human Resources/People Comms team at MGS. In this role, you are expected to Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses. Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday.
Position Responsibilities:
- Provide day-to-day operational and administrative support to the Talent Acquisition team across the recruitment and onboarding lifecycle.
- Maintain accurate recruitment and candidate information in Workday and serve as a subject matter resource for recruitment-related processes and transactions within the system.
- Prepare and coordinate employment offer letters and offer packages, ensuring required information and approvals are completed accurately and on time.
- Initiate, monitor, and coordinate background checks and other pre-employment screening requirements, including candidate follow-ups, vendor coordination, adjudication support, tracking, and related billing or costs.
- Coordinate Pre-Employment Medical Examination (PEME) requirements and monitor completion prior to onboarding, where applicable.
- Facilitate candidate onboarding activities and ensure required pre-employment and onboarding steps are completed within established timelines.
- Coordinate New Hire Orientation, including participant tracking, reporting, and other logistical or administrative requirements.
- Maintain accurate and timely onboarding status reports for Talent Acquisition partners, HR Operations, and other relevant stakeholders.
- Proactively follow up on pending candidate requirements, identify potential delays or issues, and coordinate with the appropriate partners to support timely resolution.
- Ensure recruitment and onboarding documentation, trackers, and system records are complete, accurate, and maintained in accordance with established processes.
- Partner closely with Talent Acquisition, HR Operations, Hiring Managers, and other HR functions to ensure effective information flow and a consistent candidate and new hire experience.
- Support recruitment operations projects, process improvements, reporting activities, and other initiatives as assigned.
Required Qualifications:
- 1–2 years of experience in Human Resources, preferably in recruitment coordination, recruitment operations, onboarding, HR administration, or a related function.
- Working knowledge of HR Systems such as Workday
- Proficient in Microsoft Office Applications
- Excellent oral and written communication skills in English
- Excellent customer service skills
- Bachelor’s degree in human resources, Business Administration, Psychology, or a related field.
- Willing to work on a day shift schedule
Preferred Qualifications:
- Strong time management and organizational skills, with the ability to handle multiple priorities and work independently.
- High attention to detail, ensuring accuracy and quality in all tasks.
- Demonstrates urgency, flexibility, and accountability in meeting deadlines and delivering results.
- Knowledge of relevant policies, procedures, and best practices is an advantage.
- Collaborative and service-oriented team player who follows established processes while identifying opportunities for improvement.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
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