Referral Coordinator - Asa Yancey Health Center

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The referral coordinator is responsible for coordinating internal and external specialty care referrals for patients as requested by the primary care physician. The referral coordinator will also be responsible for scheduling, tracking, referral case management and providing reports. The referral coordinator will be professional and promote the core values and mission of Grady Health System, always exercising utmost discretion, diplomacy and tact in customer interactions.

RESPONSIBILITIES:

• Scheduling Management. Ensure complete and accurate patient demographics and current insurance information. Coordinates appointments for patients. Emergency provider leave requests, same day-90 days. Inbound and outbound texting requests. Missed appointment responses for procedural/post op appointments. Complete work queues, provider inbasket scheduling, electronic patient scheduling requests, wait list management and forensic scheduling. Complete provider requests- 90 days.
• Referral Management. Processes patient referrals to specialty providers by reviewing clinical records for referrals and providing appropriate clinical information to specialist. Coordinate with authorization team to obtain authorizations for patient referrals to specialists, diagnostic testing and procedures. Advise physician if authorization request is denied. Acts as a resource for patients or providers who have questions or problems relating to referrals. Ensure loop closure by getting reports from external specialists get back to referring provider. Reviews details and expectations about the referral with patients. Schedule new and follow up appointments as necessary. Connect patients to primary care as necessary.
• Reporting/Communication. Coordinate and manage scheduling of departmental programs. Create a variety of reports for leadership on operational metrics. Documentation into the patient's chart in EPIC/EMR
• Any other duties as assigned.
• Provides customer service. Smiles; cheerfully greet patients. Engages all patients in a genuine, warm, and caring manner. Acts as a resource for patients or providers who have questions or problems relating to referrals. Reviews details and expectations about the referral with patients.

QUALIFICATIONS:

• High School Diploma Required
• 2 or more years of healthcare experience required

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.