Referral Coordinator / Front Desk Receptionist

Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the marketplace to help drive OneOncology’s mission and vision.

Lowcountry Oncology Associates is shaping the future of cancer care in the Charleston market! This physician-owned community oncology practice has (4) convenient locations positioned throughout the Lowcountry and is hiring this role to support Lowcountry’s vision of Caring for each patient like family by bringing the highest quality and most compassionate cancer care to the Lowcountry.

Role Summary

The Referral Coordinator / Front Desk Receptionist is responsible for overseeing the end-to-end referral process, including standard and imaging referrals, while ensuring all supporting clinical documentation is complete, accurate, and properly recorded in the electronic medical record (EMR).

In addition, this role provides front desk support as needed to maintain smooth daily operations during periods of high volume, staffing shortages, or call-outs. This position requires adaptability, strong organizational skills, and a team-oriented mindset, as well as the ability to travel between office locations.

Responsibilities:

• Manage and process all outgoing referrals in a timely and accurate manner
• Coordinate imaging referrals, including obtaining prior authorizations when required
• Compile and verify all necessary clinical documentation (office notes, labs, imaging, etc.) prior to submission
• Upload, organize, and maintain referral documentation within the EMR
• Track referral status and follow through to completion to ensure continuity of care
• Communicate effectively with external providers, imaging centers, and specialty offices
• Ensure all referral processes meet compliance and documentation standards
• Provide coverage for front desk operations during high-volume periods, staff absences, or operational needs
• Perform patient check-in and check-out procedures, including verification of demographics and insurance
• Manage incoming calls, scheduling, and patient inquiries
• Assist with patient paperwork and front office documentation requirements
• Maintain a professional, efficient, and patient-focused front desk environment
• Travel to satellite locations as needed to support staffing and maintain workflow continuity
• Assist with overall office operations to ensure efficiency across all clinic locations
• Collaborate with clinical and administrative teams to support patient care delivery

Qualifications/Competencies

• Minimum of 2+ years of experience as a medical front desk receptionist required
• Minimum of 2+ years of experience handling referrals in a healthcare setting required
• Experience working with hospital and specialty portals (e.g., EPIC, HCA, East Cooper, etc.) strongly preferred
• Familiarity with insurance requirements, authorizations, and EMR systems
• Strong attention to detail and organizational skills
• Ability to multitask and adapt to changing priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Reliable transportation and willingness to travel between locations

This position is a full-time, 100% on-site role that will be based out of our West Ashley and North Charleston offices. Additionally, this position will require occasional travel to our Summerville and Mount Pleasant locations.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may change as the needs for practice evolve.