• Prepares samples for shipping to reference laboratories by measuring and adjusting urine sample pH, weighing and aliquoting stool, processing samples by adding specialized stabilizers, centrifugation, incubation and pipetting specific volumes into shipping tubes.
• Coordinates and handles the manifesting, packing with appropriate temperature control, and shipping of laboratory samples according to DOT regulations.
• Handles complex issues/problems identified or reported by reference laboratories by documenting the occurrence of and suggested resolution of problems in the laboratories’ problem tracking system, to facilitate a timely resolution of all problems/issues.
• Creates case documentation for laboratory information system new test builds, and edits.
• Performs quality assurance, records temperatures, and performs monthly maintenance as required.
• Monitors outstanding sample management reports, monitors exception reports from reference laboratories and performs supply inventory.
• Performs a variety of routine duties such as preparing reagents and stains, preparing slides and specimens and disposal of biohazardous waste.
• Investigates and/or resolves other testing requests as assigned by Manager of Referral Testing.
• Conducts the above activities in a manner that helps to manage and maintain customer relationships, provides the best testing service for patients, and to ensure laboratory services provided to Medical Center and non-Medical Center clients meeting customer needs.
• Provides recommendations to the Manager of Referral Services regarding possible process improvements or other actions to reduce the occurrence of problems and/or improve quality.

Position Qualifications:

License/Certification/Education:

Required:

• High School.
• Ability to successfully complete and maintain employer-provided training and testing for the shipment of Category B Biological Substances Certificate.

Certification Requirement: This position requires a "Shipment of Category B Biological Substances" certification as mandated by the Federal Department of Transportation. While training is provided on the job, the successful candidate must obtain this certification within 120 days of their date of hire. Maintenance of this certification is a condition of continued employment. Failure to successfully obtain this certification within the 120-day period, or failure to maintain it thereafter, shall constitute a failure to meet the essential requirements of the position and will result in termination of employment for cause.

Preferred:

• Associates degree is strongly preferred.  

Experience/Skills:
Required:

• Minimum of 3 years related experience in laboratory environment, with demonstrated related technical experience or an equivalent combination of education and experience. 
• Strong working knowledge of lab operations and knowledge of medical terminology required.  
• Demonstrated highly effective problem-solving abilities with strong attention to detail. 
• Strong interpersonal skills with emphasis on diplomacy, professionalism, and good listening techniques.  
• Demonstrated ability to manage multiple tasks and prioritize effectively under pressure. 
• Experience utilizing personal computers and proficiency with standard Microsoft Office Suite applications required.

Preferred:

• Previous experience in a referral testing lab.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.