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Chorley, GBR, United Kingdom
Onsite
Job Description Summary
Who We Are & What We DoHow will you make an impact & Requirement
As a Refrigeration & Laboratory Equipment - SME - Technical Service Engineer, you will provide advanced technical expertise and leadership across laboratory and refrigeration equipment within the In-House Engineering (IHE) function. You will be responsible for ensuring the reliability, performance, and compliance of critical clinical trial equipment throughout its full lifecycle.
You will act as a trusted technical authority, supporting global clinical operations by delivering high-quality service, driving continuous improvement, and ensuring adherence to regulatory standards—ultimately contributing to patient safety and data integrity.
Key Responsibilities
Act as the Subject Matter Expert (SME) for medical, laboratory, and refrigeration equipment, including cold-chain systems and temperature-controlled devices
Deliver expert-level technical support, troubleshooting, and repair across a wide range of equipment (e.g. freezers, incubators, centrifuges, balances, monitoring systems)
Perform and oversee installation, commissioning, calibration, preventative maintenance, and corrective servicing
Lead ISO 17025-aligned calibration activities, including IQ/OQ/PQ documentation and compliance
Support and coordinate daily workshop operations, including planning, prioritisation, and workflow optimisation
Lead team huddles and contribute to delivery against OTIF and operational KPIs
Maintain accurate and compliant service records, calibration certificates, and ERP system data
Act as a key technical contact during audits, inspections, and regulatory reviews
Conduct root cause analysis and implement sustainable corrective actions for recurring technical issues
Coordinate and oversee external vendors and subcontractors, ensuring service quality and compliance
Respond to technical escalations, customer enquiries, equipment recalls, and product alerts
Provide input into product lifecycle management, including evaluation, upgrades, and equipment selection
Act as the Health & Safety and COSHH lead within IHE, ensuring safe systems of work and compliance
Mentor and develop engineers, sharing knowledge and building technical capability across the team
Drive continuous improvement initiatives across processes, performance, and service delivery
What We’re Looking For
We’re looking for a highly experienced and hands-on technical expert with deep knowledge of laboratory devices and cold-chain equipment. You are confident operating in regulated environments, take ownership of complex challenges, and naturally lead and support others as a trusted SME.
This role suits someone who combines strong technical depth with a proactive mindset, a passion for quality and compliance, and a drive to continuously improve service performance.
Essential skills and experience:
Proven hands-on experience in installation, fault finding, maintenance, calibration, and repair of medical, laboratory, or refrigeration equipment
Strong technical expertise in laboratory, medical, and cold-chain systems, including a solid understanding of refrigeration principles and HVAC/building-related systems
Demonstrable experience with HVAC systems, including operation, maintenance, and troubleshooting within technical or regulated environments
Proven experience performing calibration activities aligned to ISO 17025, including IQ, OQ, and PQ validation processes
Advanced diagnostic and troubleshooting capability, with the ability to resolve complex technical issues across multiple equipment types
Experience working within regulated environments (e.g. GxP, GCP, GMP, ISO standards), with a strong understanding of compliance requirements
High level of accuracy in documentation and record-keeping, ensuring all activities are fully traceable and audit-ready
Proficiency in using calibration tools, diagnostic equipment, and interpreting technical documentation
Strong electrical and/or electronic engineering knowledge, including the ability to read schematics and technical manuals
Experience coordinating vendors, subcontractors, and external service providers, ensuring quality and compliance
Proven ability to lead or support technical projects and contribute to continuous improvement initiatives
Strong organisational and prioritisation skills, with the ability to manage multiple activities independently
Excellent communication and stakeholder management skills
Demonstrated ability to mentor and support other engineers, acting as a technical SME
Strong awareness of Health, Safety & Environment (HSE) and COSHH requirements
Experience using ERP systems and maintaining accurate engineering/service records
Physically capable of working in a workshop environment, including lifting and moving equipment up to 25 kg
Commitment to continuous professional development and maintaining up-to-date technical knowledge
Desirable (but not essential):
Formal qualifications or additional certification in advanced metrology or calibration disciplines beyond core ISO 17025 requirements
Experience within clinical trials, pharmaceutical, biotech, or other life sciences environments
Familiarity with audit processes and regulatory inspections, including supporting interactions with external auditors
Experience working with calibration software, digital asset management systems, or paperless documentation tools
Previous experience in a lead or senior engineering capacity, including supporting team coordination or workshop oversight
Exposure to continuous improvement methodologies (e.g. Lean, Kaizen) and contributing to process optimisation initiatives
Broad experience across a wide range of laboratory and cold-chain technologies
Experience working in multi-site or global operational environments
Strong commercial awareness, including supporting cost optimisation, equipment lifecycle planning, or service efficiency improvements
At Resonant, we’re more than a leading life sciences company,we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.
When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential.
This role is based on-site, with a requirement to work from the office for 5 days per week .
Our competitive reward package includes, following qualifying periods:
Healthcare coverage
Pension scheme
Flexible working options
Associate engagement activities and wellbeing initiatives
Generous annual leave, plus an extra day off to celebrate your birthday
Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference.
If you’re ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose—we’d love to hear from you.
Apply now and join Resonant.