Regional Account Manager

TMS Global is a wholly owned subsidiary of DS Smith PLC, a multinational packaging and display manufacturing business. We specialise in the outsourcing of retail display, print, and packaging solutions and operate across 97 markets worldwide. Our global community consists of more than 300 colleagues located across APAC, LATAM, EMEA, and North America.

About the role

TMS Global is seeking a highly skilled and motivated Regional Account Manager to join our team in Germany.

As Regional Account Manager, you will partner with the Client Services Director to lead the operational management of key client accounts, strengthening strategic partnerships, ensuring flawless delivery, and driving sustainable business growth.

You will respond effectively to evolving client needs while ensuring compliance, operational efficiency, and the achievement of financial targets. By driving best practice and continuous improvement, you will ensure the operation consistently delivers value for both clients and TMS.

While this role will predominately be based remotely, you will be required on occasion to travel and visit client sites.

Some of your responsibilities will include:

·       Providing leadership and mentorship to account teams, ensuring professional development, performance excellence, and accountability.

·       Collaborate with the Client Services Director to develop and implement strategic account plans that deliver client objectives and support business growth.

·       Oversee the delivery of print and display management projects, ensuring alignment with budget, quality, and timeline expectations.

·       Partner with the Growth team to align strategic growth initiatives, shopper-centric design solutions, and regional operational delivery.

·       Drive continuous improvement across operations to enhance quality, efficiency, and service delivery.

·       Ensure margin and performance targets are achieved while balancing operational excellence, client satisfaction, and internal value creation.

·       Ensure timely and accurate reporting of key metrics, including financial updates, KPI dashboards, and other client deliverables.

·       Drive cost efficiency by identifying and implementing process improvements, eliminating inefficiencies, and capturing gainshare opportunities.

·       Build and nurture trusted, long-term relationships with key client stakeholders to drive engagement, retention, and growth opportunities.

To be successful in this role the following skills are essential:

·       Proven experience in account management within display and print management environments.

·       Experience developing and executing managed service strategies.

·       Planning, budgeting, and cost management.

·       Project management, including the production of semi-permanent or permanent displays, point of sale and marketing.

·       Strong procurement, supplier, and vendor management experience.

·       Experience managing budgets, and financial performance metrics.

About you

You will be an experienced people leader with a proven track record of developing high-performing teams and fostering a culture of accountability, collaboration, and continuous improvement. You will possess strong commercial acumen and excel at balancing operational excellence with client satisfaction and business performance.

Your expertise lies in fostering lasting relationships and taking a collaborative approach in all that you do.

Due to the nature of the role, fluency in English is required to liaise effectively with clients and colleagues.

This is an exciting opportunity to join a supportive global organisation where you can make a meaningful impact, contribute to strategic growth, and help shape exceptional client experiences. Apply now and become part of the TMS journey.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”