What we offer:
- Competitive Pay
- Paid Time Off
- Medical, Dental, & Vision Insurance
- State of the Art Facilities & Technology
- Homebase will be Little Rock with travel to Conway, North Little Rock, Cabot, Bryant, and Sherwood.
- Hours: 7:30 AM - 4:30 PM
What you will do:
- Travel to assigned site to complete tasks in absence or support of administrative team lead or site support specialist.
- Provide front desk coverage each day, demonstrating customer service and knowledge of processes.
- Greet children and families as they arrive and direct them to appropriate areas as needed.
- Check in clients, family, and visitors via software and communicate with appropriate leadership regarding parents/visitors.
- Receive phone calls for therapy and preschool operations. Answer questions/provide support as indicated or transfer calls to appropriate department.
- Understand internal processes required for a student and patient to receive services.
- Control all scheduling for both ABA services and classroom coverage.
- For preschool and therapy, provide Welcome and Enrollment Packet to family, assure payment is received per funding source, and process all items appropriately.
- Process paperwork between site and central administrative team as outlined in process manuals.
- Fulfill all requests for medical records.
- Manage outgoing and incoming mail, scanning and distributing appropriately.
- Update scheduling software throughout the day and communicates cancellations to appropriate personnel.
- Contact parents/guardians regarding preschool absentees.
- Manage waiting list through communication with the family.
- Make needed corrections and updates in software systems.
- Prepare needed materials for onboarding of newly enrolled clients.
- Make badges for new employees and students.
- Update mailbox labels, posted classroom rosters, and classroom schedule as needed.
- Collect, scan, and save all classroom rosters, diaper charts, and attendance sheets. Update these items as needed.
- Order supplies for site and stock supplies as they arrive: workrooms, offices, and janitorial.
- Ensure reminders are communicated about the monthly theme for team member of the month recognition and that all corresponding tasks for Team Member of the Month and Quarter are completed.
- Transportation
- Responsible for Medicaid transportation daily forms and the printing of new transportation logs and van reports.
- Responsible for van reimbursement paperwork to assist families.
- Responsible for scanning and saving all transportation documentation.
- Coordinate RBT projects by reaching out to administration and BCBAs.
- Schedule initial and follow-up calls to families.
- Track and maintain all occurrences.
- Complete required reporting for therapy, preschool, and ABA services.
- Monitor Prior Authorization and Treatment Documents.
- Manage expenses and completes expense report.
- May help to oversee additional administrative roles and completes one-on-one meetings with those roles.
- Participate in one-on-one meetings with site leader and/or VP.
- Oversee special events and communicate items as needed to the marketing team for addition to the company newsletter.
- Monitor compliance for several areas including, but not limited to, CPR certification, safety recall list, therapist license display, labor law posters, BT/RBT compliance/timelines, Hallpass, and audits.
- Act as a liaison for early intervention services.
- Control and submit Sunshine Fund Requests.
- Report items of concern or add repair needs to the maintenance list and monitor for completion.
- Communicate site IT needs to leader or IT team.
- Control all communication and oversight of cleaning team.
- Communicate with team members and outside providers with clarity and in a professional and timely manner.
- Communicate any needs or concerns with leadership.
- Travel required to assigned site.
- Displays and exhibits ability to work on a team and communicate effectively.
- Upholds and incorporates the core values, mission, and philosophy of Pediatrics Plus into all job responsibilities.
- May perform other related and non-related duties, as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ Certification:
- High School Diploma or equivalent.
- Bachelor's Degree, preferred.
- 3+ years’ experience in a related field, preferred.
Skills/ Abilities:
- Ability to communicate effectively and professionally with a wide variety of people.
- Strong organizational skills with attention to detail and accuracy.
- Computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
- Ability to handle multiple tasks in a very busy environment.
- Ability to read and interpret documents such as safety rules, policies, and other company documents.
- Ability to author routine reports and correspondence.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Report for work dressed appropriately and complies with company policies regarding the dress code.
- Ability to maintain regular and punctual attendance.
- Ability to complete tasks in a timely manner.
- Travel will be required.
Essential Physical Requirement:
While performing the duties of this job, the team member is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The team member is regularly required to move including walking, running, jumping, and sitting. The team member is regularly required to use hands and fingers to handle, lift, reach, and feel. The team member is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. If the team member is working at a Farm location, they must be comfortable around standard farm animals, including minimal allergies to touching, smelling, feeding, and engaging with animals.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
